Therefore, you will lose out on the fee costs for PayPals service. Even if you think your answer may cause them not to buy the item, always answer honestly. The 10% deduction fee also helps Depop release new features, pay their employees, and provide Buyer and Seller Protection. Your top priority is to keep track of the goods you sell and ensure that your customers get what they ordered. You can also choose a fair price, but let your customers know that you accept offers in addition to that. So far, youve created your account, connected your PayPal account, listed your items, made your first sale, and shipped the item to the buyer. Listing is fairly easy on Depop. You should be aware that PayPal charges a fee for the transaction. Make sure the lighting is ideal so that the clothings colors appear true. The benefits of accurate descriptions are numerous. Go to your Profile > Receipts Select the transaction > Then scroll to your Purchase Receipt Beneath the Payment sent, you'll see 'Paid [amount] with Depop Payments/Paypal'. To create an account, you can go through the following steps: Step 1: Go to signup.depop.com, enter your phone number, and click on Send code. When that fails, a return may be requested. The following breaks down these stipulations to ensure you will have coverage from Depop: You are not qualified for Seller Protection when: So if you abide by the rules of the platform they will return the goodwill and give you little extra protection to calm your worries. You can learn more about Depop from below posts: The fact that PayPal charges a fee for the transaction must be noted. By browsing this website, you consent to the use of cookies. So, in order to sell on Depop, you will need a PayPal account to connect to Depop. Step 2: Tap on the 'Setting icon' from the top right side of the screen. You must follow selling regulations as a registered business using Depop. Some of the information types that you can enter when you make a listing are optional. I checked my last conversation with the seller and the last thing she said is that she refunded my money but still needs to ask for a Depop refund before she can send it and that was 10 weeks ago. Display your item from all possible perspectives. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. Take Advantage Of Depop Seller Protection, Best Way To Manage Returns & Refunds On Depop, The Bottom Line: How to Cancel Depop Order, Uniqlo Return Policy 2023: What You Need to Know, How to Wash Zara Leather Pants? Here we will explain the return and refund process for Depop and how to prevent them initially! You will need to make an effort to settle the dispute by providing a refund when the buyers claim that the product was misrepresented is established as being valid. We will reimburse you for the Depop fee if you have refunded any sales. Follow the three tips listed below to help prevent return requests and increase sales! Make sure to only use clear, high-quality photos in order to stand out from the competition. The number of return requests you receive will be reduced thanks to the honesty of your listing. Facts to Know, Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. To help you seamlessly and conveniently cross-list across other platforms like Poshmark and Mercari, automation bots are created, and one of them is OneShop. Find the transaction you would like to refund > Click Refund, If you are issuing a full refund, Click Full Refund and follow the steps on the app, If you are issuing a partial refund, Click Partial refund and follow the steps on the app. To complete the action, click confirm refund after youve finished. Thats it, youve successfully listed your first item on Depop! Theres no need to buy high-end photography equipment to takegreat product photos. I went to the bank to get it checked and they confirmed that no refund was sent to my account. If the item appears to be not as described, your customer may open a return request up to 180 days after the transaction date, according to these conditions. Depop is home to lovers of all trends, niches, and fashion aesthetics. In addition to selling fake or counterfeit goods, Depops rules forbid claiming that an item is authentic when it isnt. In this article, we are going to show you exactly how to sell on Depop step-by-step with a fresh new account to help you, whether you're completely a beginner or not. 1999-2023 PayPal, Inc. All rights reserved. What is a Midi Dress? You may not have the time, patience, or knowledge to do it yourself. It may be tempting to make your item sound better than it really is. A listing page is where the customers view a product. Step 6: Now tap on List your first item. Heres a video that explains the process: On the other hand, if you dont agree to a refund, then the buyer can open a dispute against you directly with PayPal by following the steps here. Depop Payments refunds. You can provide any pictures of your item's condition to establish what the problem is about, and you can go from there. Along with showing an accurate photo, you need to have accurate descriptions on your listing. Step 2: Enter the 6-digit code sent by Depop to your phone number. and our And you should be clear about how to cancel a Depop order after reading our guide. In case something goes wrong, youre protected by. More on this later. Things to Know, Are Nike Blazers True To Size? LIKE I CANT FIND ITTTT. To refund a buyer who paid through Depop Payments, follow these steps: Log in to the Depop app. While some use stock photos, it is always a good practice to use yours. Therefore, they can help the customers visual experience. Once youve created an account on Depop, the next step is to connect your PayPal account to start receiving payments of your sold items. In this article, weve shared many important things you must know before selling on Depop. Luckily, Depop outlines it all in a list of prohibited items. Find and click on the Transaction Details button, Click on the Issue a refund button that you will find on the Transaction Details page, Ensure that the refund is completed before exited out of the page, You should only take photos that will fit within the square format that. We recommend using Depop payments to avoid losing the Paypal fee and ensuring you have Depops Seller Protection. Any other method of sending Depop refunds can increase your risk of fraud. Can't refund fully? On Depop, a common issue for sellers is that customers request a return. However, we recommend you shoot a video of your item as well to give Depop shoppers a better idea of how your product looks in action. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. This includes knowing about your customers, sales operations, and avoiding problems. About 90% of Depop users are under 26 years old. For more information, please see our the seller and I agreed that she will refund me less the purchase fee. Enter your First name, last name, billing address, and tap on Next. It happens when selling products, sometimes items dont work out for your customers, and you have to issue a refund. They will review your case and get back to you within seven working days. It may be worth investing into an authentication service for higher priced or luxury items. The key difference between Depop and these other platforms is its user base and social media-like structure. The following are not covered by Depop's Buyer Protection: Purchases made without using the BUY button. Hi, I've made a trial purchase on Depop. seller messaged me today saying they can't find the top so refunded me that, i asked if they could refund for both as i don't know when i'll get it now and wanted both together. Since there's no way you can avoid Depop fees, your best bet is to appeal for the fee waiver. This will guarantee that your refund has a valid trial behind it. While some have a specific budget to follow, some would also consider buying an item if it is reasonably priced. Paypal notified me that I received a refund but after months of waiting, no money was actually transferred to my bank balance. When you give a refund for the transaction, you wont be able to get the fee back. Here's how you can use DoNotPay to appeal fees: There are several advantages of leveraging DoNotPay services: Appealing Depop fees is just one of many things DoNotPay can help you with. To avoid this situation entirely, we have some tips below to help with the accuracy of your listings. When finished, tap on Post listing. As a registered business that uses Depop, you must follow selling regulations. This will ensure that they can provide proof of return so the refund can be processed. Although you may not be able to totally avoid a buyers return request. Of course, the more satisfied your buyer is, and the better experience they get from your shop means more returning buyers in the future. As thrifting and more sustainable fashion has become more popular, other sites dedicated to finding vintage clothing, Upload or take photos and/or videos of the item you want to sell, Add a description and fill in the information, Choose how you want to ship the item (using. Find and click on the transaction you will be refunding for your buyer. Write a bio about your shop and what youre selling and tap on Next. 8 8 Related Topics This is beneficial as it will help your buyer find your items if they look for something that matches your description. The aim of the advice we provide below is for you to provide as much information about the items specifics as you can. It is best to use natural light, so there is no artificial light affecting the items color and to avoid over-exposure. Hi, this is my first time posting here. Once the shopper has landed on your product page and looked at the photos/video of your product, the next thing they will look at is the description of your item. What Percentage Do Depop Payments take? Banking services provided by Piermont Bank, Member FDIC. Things to Know, When Were Nike Blazers Made? When it comes to payments made through this platform, the process itself is fairly straightforward: Click on the Home button after logging in, Tap on the button All Sold Items, Track the transaction in question and click the Refund button, Choose between a full or partial refund, Confirm the process and finish with the action. Setting your buyers expectations is a major advantage of accurate listing descriptions. In fact, you dont have to do anything whenever you make a sale, the money is sent to your PayPal account that youve already connected to your Depop account. Select the transaction you'd like to refund > tap Refund. You fail to respond to Depop's emails within the timeframe. That is why, before you venture into something, it is crucial to know the process of vending, what could cause problems, and how you could solve them. Therefore, It is crucial to know the process of how to deal with returns and ultimately how to avoid them. Step 1: Log in to your Depop account on their website. Im worried I wont see them again if I refund now? Use tracking on your items, so you have proof of confirmation for shipping and delivery. It pays to know that you should ensure that you and your buyer can keep track of the status so they would know when to expect their order or if there will be a delay in the delivery. Fee refunds for returns made using Depop Payments are processed automatically. Alternatively, don't price too high either because it can also dissuade customers from buying your product. You can also describe regular items to fit trends (although remember to be honest). If you dont have much light around, try using filters or apps to help brighten up your photos. Depop does not have any hidden fees. - Sell safely with Depop's Seller Protection Policy and ship as soon as the sale has gone through. Simply take four photos of your item in natural sunlight to make a huge improvement on the quality of your images. Aside from claiming that an item is authentic when it's not, Depop's guidelines prohibit selling fake or counterfeit items. I don't know what to do next. All you have to do is to create a free Depop account, list your items, deliver your products, and get paid. Everyone who works in the reselling industry wants a seamless purchase process. Every online retailer has a reliable process in place for refunds and orders that are canceled. Gaining the buyers trust by providing a tracking number for the shipment is a great strategy. Then, edit photos online into square sizes with a free online designing tool like Canva or its premium version Canva Pro and upload them in your listing. To provide a good customer experience, remember to ensure that the item is clean before you pack it. You made the transaction outside of the platform. It can have a big impact on whether or not people decide to buy your items, even if youve uploaded high-quality pictures and written a detailed product description. Keep reading to learn more about canceling order on Depop, we will also clarify returns & refunds on Depop. Depop charges a 10% commission for every sale made through the BUY button. As thrifting and more sustainable fashion has become more popular among young people, Depop became the place to go and find great secondhand styles. There are very little limits to what is bought and sold on Depop, except for illegal and dangerous items, of course. Here's everything you need to know about the app. If youre not sure which one to choose between these two, check out this detailed comparison of Printful vs Printify by Ecomsay to select the right one to select the right one. You can select shipping with Depop, meaning you dont have to configure shipping manually. Avoid having disputes on your products and having your Depop account suspended. Overall the goal in our tips listed below is for you to be as transparent as possible regarding the item details. To complete the action, click confirm refund after youve finished. All you have to do is create a draft once, and you can effortlessly cross-list to any platform that our team has integrated. Therefore, having accurate, high-quality photos will not only help you with marketing but also with reducing the volume of return requests that you receive. DoNotPay helps you appeal fee waivers in a hassle-free way. They can therefore enhance the customers visual experience. These are commissions that Depop takes from every sale made through the BUY button. This will guarantee that your refund has a valid trial behind it. I lady recently bought a pair of leggings from myself on depop. In order to keep the Paypal fee and be sure you have Depops Seller Protection, we advise using Depop payments. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Quick communication when emailing with Depop so they can help resolve the issue within an appropriate time frame. Since Depop doesnt have their own payment method, and your buyer payments are sent to your PayPal account, so youll have to issue a refund via PayPal. Discover your signature Depop style, set trends, and become a Simfluencer in The Sims 4 High School Years Expansion Pack, available now. You are viewing the PayPal Community Archives. Enter the 6-digit code sent by Depop to your phone number. Depop will also charge an additional 1.29% seller service fee for UK-EU transactions. We offer a 14-day free trial to let you experience the difference of what our app can make. Heres Everything You Need to Know, What is a Figaro Chain? The product listing must use original photos; stock pictures, supplier photos and customer photos are forbidden. The biggest misconception about establishing a remote company is how Aside from the toilet paper shortages and newly-formed streaming service addictions, the pandemic has also given rise to a number of more positive trends, like a huge boom in new startups that have How to Sell on Depop A Beginners Guide, What You Need to Know Before Selling on Depop. Surely this isnt correct, Ive stated I dont do refunds but Im doing it to be nice. Depop is a popular resale app for mobile, focusing mainly on selling pre-owned clothing. Make yours stand out with bright and sharp pictures. - Get paid directly into their bank account. Ship your item using tracked postage that can show confirmation of delivery to the buyers' address. At this time, if you want to cancel an order on Depop like a buyer, you must chat with the seller responsible for your order and ask them to cancel the order and refund. She studied journalism and psychology at American University where she learned to apply her writing skills to topics she is passionate about. There are plenty more fashion apps to check out as well. You can follow other users and like or comment on their posts of the items they are selling. This may result in giving a refund to the buyer. The platform is very similar to other online marketplaces like eBay, Facebook Marketplace, Mercari, or Poshmark. Discover independent brands making waves and the creators behind them. If you ever have to refund a sale, Depop should automatically refund you the 10% fee. If you, as the seller, agree to the refund. Top 11 Reasons 2023, Are Gel Manicures Bad for Your Nails? Youll need to conduct a search on the Summary page to locate the precise transaction that the buyer completed. Privacy Policy. Please keep in mind that if you didnt describe your item fully, you might have to refund the payment to the buyer of your item. I've looked and there is no refund button? Step 1: Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. Step 3: Now tap on the 'PayPal account'. The process of returning the money varies depending on which method was used. Depop is a leading online marketplace for buying and selling fashion. However, the flat 10% selling fee that we discussed is charged only when you sell an item. Sit back and relax while we do the work. Things To Know, Does Face Waxing Loosen Skin? With tools by SellerAider, you can automate a lot of the tedious work associated with running a Depop shop such as: So can you cancel a Depop order? For A Payment Made With Depop Payments This is how you refund a buyer paying with Depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you have your high-interest debt paid off, the next best option is to use your tax refund money to help yourself avoid debt in the future -- and to help . It is automatically charged on the total sale amount, including shipping costs, and is deducted through your Depop Payments account or PayPal. You must also include a return address if your item is requested to be sent back to you. Show every angle of the item and up-close frames. How big is it, and what are the dimensions? Readers like you help support MUO. The right price for your product does not, however, require you to sacrifice your income. Users can buy and sell clothing, accessories, and beauty products. However, although using the platform is simple, it does not mean that you as a seller can ignore putting effort in to run your business efficiently. Privacy Policy. As a seller, you might want to cancel order on Depop if there is an issue with the items being shipped, the delivery schedule, or if the customer requests it. Keep in mind that you only have to refund the buyer in two situations. This will ensure that there is a trial behind your refund that cannot be disputed. But still, no matter how easy it is to start selling on Depop, selling on any platform for the first time may seem confusing at first. Ensuring accurate descriptions will help in many ways. We will guide you through the process of getting your fees waived, so you'll be able to keep more money in your pocket. Leave the Archive. You are viewing the PayPal Community Archives. Copyright 2023 Shift4Shop. We shall do all the legwork for you and make sure you get the fee waiver you deserve. This content may be old or outdated. Depop is an excellent marketplace on which to launch a business or sell products on your own to generate extra income. Select the transaction you'd like to refund > tap Refund. Tap Continue to review the details > Confirm refund. Depop Depop is an online marketplace platform designed to allow people to sell clothes and other items remotely. Selling something on any new platform can seem confusing and overwhelming, but dont be discouraged. Offering free shipping is a plus, too, if you want to sell your item faster. By browsing this website, you consent to the use of cookies. Shipping is a crucial part of finalizing your sale. Tap > tap All sold items. New Selling requirement Before you start selling on Depop, there are a few things to consider, like the Depop selling and listing fees, to help you lay down a firm foundation for your future profits. The company only charges a flat rate of 10% for the total sale and standard PayPal fees that vary depending on your location and PayPal account setup. After you go through the steps of formally issuing a return on the platform, arranging the return is the next step. However, shipping with Depop can be expensive. However, there is one fee that can be pretty costly for sellers - the Depop fees! It will be helpful in situations like refunds or other disputes if you adhere to the rules Depop has established for eligibility to receive protection. This makes a lot of sense because you will be able to issue refunds to customers who used Depop Payments even if your overall balance is low. I tried to report my case to Depop but their rules state that payments made via PayPal should be filed to PayPal but when I tried, the system says that I cant file a dispute to that certain transaction because I already received the payment hence the notification I received. This makes a lot of sense because you will have the ability to refund the buyers who paid through Depop Payments even when your overall balance is low. This is how you refund a buyer paying with depop payments: Depop states that its required to have an active card (debit or credit) attached to your account to use this refund method. With an effective product description, you can convince the customer to click the Buy now button. Step 4: Tap on 'Connect PayPal'. This is how you refund a buyer paying with depop payments: Open up Depop and log in Click on the home icon Tap on "All Sold Items" Find the transaction you would like to refund > Click "Refund" If you are issuing a full refund, Click Full Refund and follow the steps on the app All your transactions must be within the app, and you must use Depop payments. Ensure to ship orders to the address on the Depop receipt. This content may be old or outdated. The description should let the buyer know everything they need to know about the item before purchasing. Additionally, you want the item to be as visible to the customer as possible, including the print, fabric, quality, and any flaws. It is completely normal for you as a customer to occasionally want to cancel an online order. 1. If you want to sell online, whether its on Depop or any other marketplace, but dont have the inventory, then you can still sell! Need to refund a buyer because they put the wrong address so they need to make the purchase again and cba to send a form off for quick refund like that! This is because stock photos are already created for marketing purposes. Taking quality photos of your items from every angle is crucial because the first thing that buyers are going to see in your listing are its photos and videos. Wait for a response from the support team. Often, an answer to their question gives them the confidence to buy your item. You dont reply to Depops emails in a timely manner. If she refuses then she would have to open a paypal dispute when IF AND ONLY IF SHE WINS they would tell her to return the item first trackable to prove delivery before you have to refund. This helps you look more like a trustworthy seller. But when cleaning them, you have to be careful. Youll also need to add a description, five hashtags, your location, a relevant category, shipping information, and the price of the product. You can make a partial or full refund by selecting it when you click on Refund. 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To find the ideal level of lighting, use soft light boxes or natural light to prevent overexposure. You may have heard about Depop on TikTok or other social media platforms, but what is it? This includes inaccurate statements of sizes, colors, flaws, counterfeit, condition, missing items or incorrect items. Depop's Buyer Protection covers all purchases made in-app and/or on the Depop website, and buyers will receive a full refund if the item doesn't arrive or if it's significantly not as described. Open the Depop app and tap on the 'Profile icon' located at the bottom right of your mobile screen. When a dispute like this arises, you must do the following: Being obedient to Depop's policies is important. Step 8: Once you complete all the above steps, the final step is to add four images and one video (video is optional, but we recommend you upload one) of your item. Bought off depop so theres a buyer protection. Depop requires all purchases to be shipped with a tracking number. If you arent sure about the items authenticity, do extensive research on it. In other words, send the refund using the methods weve already discussed and nothing else! To send a partial refund, choose the Partial refund tab instead and type in the amount you'd like to refund.
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