stubhub refund policy

I will also say this: My dad just bought World Series tickets for the two of us via StubHub and Im terrified theyre going to be fake. At the event, tickets were discovered to be invalid. Looking to sell? Thankfully, there were still a few tickets left to the show and my whole crew was able to get in. Personal loans can be used for multiple things, like paying medical bills and consolidating high-interest debt. I agree to Money's Terms of Use and Privacy Notice and consent to the processing of my personal information.Sign UpNewsletterSubscribe successful!You will now receive Money's Dollar Scholar newsletter at Reply anytime to let us know how we can improve. Dorado, PR 00646, Metro Office Park On March 7th, StubHub emailed Marrali a copt of its refund policy . (i) www.stubhub.com, or the StubHub app, you are contracting with StubHub, Inc. (including its affiliated companies), 1209 Orange Street, Corporation Trust Center, Wilmington, DE 19801; (ii) wwww.stubhub.ca, you are contracting with StubHub Canada Ltd., 151 Yonge Street, Suite 1500, Toronto, Ontario M5C 2W7; Thanks. Browse an unrivalled portfolio of real-time and historical market data and insights from worldwide sources and experts. Their customer service number is 8667882482. Email is another option for requesting a refund. You can resell your ticket using either an app or a PC. Maryland Attorney General Brian E. Frosh added that StubHub had a responsibility to follow its policy "despite the unprecedented circumstances," and "this settlement ensures that consumers will receive the refunds that they are entitled to. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. 2023 USA TODAY, a division of Gannett Satellite Information Network, LLC. I reached out to AXS and they said talk to StubHub. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year Emily Walsh Sep 15, 2021, 1:28 PM PDT Paul Sawers /. Dollar Scholar Asks: Does Postdating a Check Work? If you would prefer a cash refund, simply go to your StubHub Wallet and click the "Request cash refund" button on the appropriate credit. As part of the agreement, StubHub vowed to adjust its process and pay back thousands of ticket holders millions of dollars. You can find the "request cash refund" button in the StubHub Wallet of your online or in-app account.). Let us teach you the major money lessons you NEED to know. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. Just a heads-up that some of the services were reviewing here have affiliate partnerships with us, so we may earn a commission if you visit one of them and buy something. They're upset StubHub is refusing. I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. However, StubHub offers a refund. ", Although only Arizona, Colorado and D.C. gave dollar amounts, Law360 reported the refunds exceed $9.5 million in total. StubHub only delivers earnings to sellers after the show has taken place. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Enjoy!Make sure we land in your inbox, not your spam folder. StubHub has the final decision on whether or not you will receive a refund. and our You can get a refund from StubHub by calling their customer service line. Exclusive news, data and analytics for financial market professionals, Class Actions & Multi-District Litigation, Law firms and corporate law departments find strategic partners in ALSPs, US regulation after SVBs collapse: What regulators can do and where Congress needs to act, Ransomware & crypto: The growing compliance challenge, Insights in Action: Corporate law departments find their outside firms innovation lagging, but there may be little incentive to change, Hodges v. Comcast Cable Communications LLC, American Airlines pilots authorize a strike mandate, As oil output peaks, US Gulf of Mexico makes room for carbon capture, Hollywood writers, studios talk as midnight strike deadline looms. Danielle is the author of this solution article. https://money.com/stubhub-refunds-covid-19-cancellation/. Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. Broadly speaking, the court has stuck by its Rent-A-Center holding that the Federal Arbitration Act does not pre-empt the McGill rule, as consumer advocates from Gupta Wessler told the Supreme Court in a brief opposing review in the Fast Auto case. See here for a complete list of exchanges and delays. Virginia Attorney General Mark R. Herring, for example, said "the COVID pandemic should not be used as an excuse to withhold refunds owed to customers for cancelled events." Call +1 (866) 788-2482 with all the details about the purchase. Gilliam agreed in Mondays ruling. People complained, the states launched a probe, and StubHub went back to its original stance this past May, telling customers who bought tickets before March 25, 2020, that they'd be refunded unless they wanted to keep the vouchers. Get useful tips, expert advice and cute animals in your inbox every week. The company blamed the difficulty of recouping from sellers during the pandemic. A Personal Loan can help you mitigate losses and get back on track. All Rights Reserved. If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell If any of these tragic events occur, you will be eligible for a refund. Sellers: If you have already been paid, we'll charge your credit card on file to recover the payment. If these are not available, you will likely get a full refund. By clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. Exchanges will only be allowed for accessibility reasons. By clicking "TRY IT", I agree to receive newsletters and promotions from Money and its partners. Learn more about how we make money. Copyright 2023, All Rights Reserved | Some TicketNews posts have affiliate links - it may receive a commission if you click a link and purchase tickets or other products. If yes then, in this case, you can resell your tickets on StubHub and offer someone else the opportunity to attend.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-leader-1','ezslot_4',164,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-leader-1-0'); In some cases, StubHub has a policy that protects buyers by requiring ticket vendors to refund money. (Reuters) - The McGill rule has struck again. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Access unmatched financial data, news and content in a highly-customised workflow experience on desktop, web and mobile. Full buyer Terms & Conditions here. You will receive an email with instructions on how to receive your refund. "Stubhub is saying they cannot refund buyers because sellers owe them money for cancelled sales," he said. Help us improve this article with your feedback. Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. Offers may be subject to change without notice. Customer service all the way to your seat, 2000-2022 StubHub. As part of the settlement, StubHub also has to communicate any changes to its refund policies in advance, make good on its promises and process refund requests quickly. Best Buy Laptop Return Policy (Macbook Return & Exchange), How Much Is Coke at Costco in 2023? Had a concert canceled because of COVID-19? On that front, things played out almost laughably on Saturday. The . Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. Click here to explore your options! Class counsel in the StubHub litigation, Ahdoot & Wolfson and Wittels McInturff Palikovic, alleged, among other things, that StubHub continued to tout its FanProtect guarantee of full cash refunds for cancelled events even after it stopped paying cash refunds to all customers. Attorneys general in 10 states and Washington, D.C., announced a settlement with ticket marketplace StubHub this week following a massive investigation into its refund policy for live events canceled during the pandemic. Decide on a ticket price and how you will be repaid. StubHub offersthe retroactive refunds because the live events industry is opening back up. I told you last week that the court is also delaying without explanation a conference on a petition to review California precedent allowing plaintiffs to evade arbitration of claims under the states Private Attorney General Act. Lots 81-82 Street C However, there are some cases where StubHub may give you a refund, or even replacement tickets. See here for a complete list of exchanges and delays. "We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement. Sorry we couldn't be helpful. California seems, at the moment, to be confounding the high court. Get useful tips, expert advice and cute animals in your inbox every week.Sign UpBy clicking "Sign Up" I agree to receive newsletters and promotions from Money and its partners. StubHub is a ticket exchange that is a go-between for ticket buyers and sellers. According to a StubHub representative called Derrick F., who I e-chatted with through the site yesterday afternoon, Well do our best to find you comparable or better tickets, or offer you a full refund., Stubhub throws around a lot of FanProtect Guarantee lingo, which, as Derrick F. put it, is like ticket insurance. Basically FanProtect is StubHubs promise that you will receive the tickets you ordered before the event and they wont be fake, but thats not always how it works. Seller should not have contacted you that is against Stubhub policy. Nor did class counsel Tina Wolfson of Ahdoot Wolfson and Tiasha Palikovic of Wittels. It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[468,60],'endofdiscussionbook_com-medrectangle-3','ezslot_9',166,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-medrectangle-3-0'); Have you purchased the wrong ticket? In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. From that StubHub wallet page you can request a refund instead of keeping the credit. Would love to hear if anyone has had success getting a refund from Stubhub. "In my case and others, it's the opposite." "Put it this way: they owe me $40,000, and. In any case where a seller fails to provide valid tickets, we hold them 100% liable.. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Reuters provides business, financial, national and international news to professionals via desktop terminals, the world's media organizations, industry events and directly to consumers. U.S. Supreme Court allows Calif. consumers to evade arbitration due to injunctive claims, SCOTUS suddenly very interested in California's Private Attorney General Act. Tax Help Is Here: Quick Answers to Your Burning Tax Questions for 2023. StubHubs return policy is called the FanProtect Guarantee. A graduate of the University of Florida, Julia has four years of experience in personal finance journalism and specializes in covering money trends. The issue concerns StubHub's FanProtect Guarantee policy, which before the pandemic ensured that customers who bought tickets on StubHub to events that were later canceled could get a full refund. You can get a refund from StubHub by calling their customer service line. StubHub.com is a ticket marketplace that performs as a middleman between ticket buyers and sellers. When the coronavirus crisis locked down the U.S. in late March 2020, though, StubHub changed its rules. I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. The reaction was quick and decisive sports business reporter Darren Rovell referred to the policy as not only absurd (fans deserve their $ back), [but that] its unethical and likely illegal, in a tweet. Cookie Notice I bought 2 tickets for Jazz fest in New Orleans this past weekend via StubHub, and was told that they would be delivered via the 3rd party app AXS. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. If any of these unfortunate scenarios happens, to get a refund: Contact StubHub customer service as soon as possible by phone at 1-866-STUBHUB (1-866-788-2482), or by email at [emailprotected]. In Maryland, for example, more than 8,500 residents are expected to see refunds, with StubHub also on the hook for a civil penalty of over $424,000 if StubHub doesnt meet the terms of the settlement. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. and would like to return it? So we can dig into this deeper, can you please send us an DM with the order number along with the email address and zip/postal code on your account? But the circuit court has tightened the definition of a public injunction. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Use of this website signifies your agreement to our. 2023 The Hollywood Reporter, LLC. Include the reason for the refund and any supporting documentation. Leonard of Los Angeles, CA Verified Reviewer. To resale your tickets, follow the instructions below: If your tickets do not arrive in time for an event, are not valid for the event stated, or were grossly misrepresented on StubHub, you may be eligible for a refund. How Can I Request a Refund for a StubHub Ticket? Needless to say, this concert never happened. (Cans, 24, 35 Pack Price), How To Handle a Person Who Always Needs Your Money, Walmart Holiday Hours: Thanksgiving, Christmas, Easter + More, Does Walmart Sell Liquor? In combination, the two rulings mean that if corporations try to impose arbitration provisions that effectively bar public injunctive relief, courts will find them invalid. Read the full policy. The company contended that this case is, in fact, a series of private contract disputes between StubHub and dissatisfied customers. You can read more about how this works at https://techboomers.com/how-to-support-techboomers. If the tickets you receive are the wrong ones, please call StubHub at 1-866-788-2482. But it isnt always that easy. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale company's refund policy in 2020. (States, Store Locations, Prices, Types + More). Events postponed or rescheduled won't be refunded, Fowlks said. Ticket refund?Unless your concert has been canceled amid the coronavirus, they can be hard to come by. That transaction had been held up over competition concerns due to the fact that the deal would mean both of the top for-profit ticket resale marketplaces in the UK would be under the same management ever since Viagogo announced its deal to purchase StubHub from former parent eBay for $4 billion early on in 2020. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. StubHubs arguments to Gilliam echoed assertions from lots of other corporate defendants over the last few years. For more information, please see our When it does occur, we take the matter very seriously and investigate with the seller to find out what happened. Ticketmasterand its owner,Live Nation, whose pandemic ticketing policies were also subject tocomplaints and lawsuits, offers refunds or credits if an event is canceled once it gets funds from the event organizer. dont worry you can get your StubHub ticket refund(including any shipping/handling fees). follow the steps below. I agree to Money's, You will now receive Money's Dollar Scholar newsletter at. There are no exceptions ever on postponed events: I recommended reaching out to the venue and pushing for an official cancellation or reschedule date 1 Reply mpipmpip 1 yr. ago Oct fifth is last day for what? Have you made a mistake by purchasing an excessive number of tickets? Did you find it helpful? Build the strongest argument relying on authoritative content, attorney-editor expertise, and industry defining technology. Before purchasing tickets, carefully review your event and seat selection. You can request a refund from StubHub by email. You can view that credit in your StubHub wallet on the website if you're not able to track down that email. 7 calle 1, Suite 204 If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. The credits are valid through the end of 2022. In 14 states, including California, Florida, New Jersey and New York, laws allowed customers to get cash refunds if they contacted customer service. No. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. Email sent from StubHub. McGill does not apply where individuals seek monetary relief disguised as a public injunction, StubHub said. Fast Auto told the justices that in the wake of McGill, California courts have adopted such a loose definition for a public injunction that hundreds of companies are now facing non-arbitrable claims, subverting the whole point of their mandatory arbitration agreements with consumers. The California justices held in McGill that the Federal Arbitration Act does not pre-empt state laws that allow plaintiffs to seek a public injunction to prohibit unlawful acts that threaten future injury to the general public. The 9th U.S Circuit Court of Appeals subsequently endorsed the so-called McGill rule in 2019s Blair v. Rent-A-Center Inc. StubHubs lawyers at McDermott Will & Emery said the supposed injunction claim was not at all what it seemed. The April 25th show was canceled due to COVID-19. Most of the public officials involved in the StubHub settlement issued statements Tuesday and Wednesday celebrating the decision. This settlement ensures that consumers will receive the refunds that they are entitled to.. StubHub will contact you as soon as possible. All of those complaints, like some of these from Consumer Affairs, say StubHub issued a refund, but I have yet to find one saying StubHub found them, as Derrick F. claimed, comparable or better tickets. Most complaints about StubHub seem to be coming from people who dont actually understand the premise of StubHub, which is that tickets are being resold from regular people who can price the tickets however they want. Customers can keep their credits if they like. StubHub Return Policy [Quick Information]. The original purchase has aged off my account history. It is simply a platform that connects people who are selling tickets with people who wish to buy tickets. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. According to StubHub, it was intended to reduce risk for buyers whose events were likely . Plaintiffs werent really after an injunction to protect the general public from future injury, the company argued in its motion to compel arbitration. Save my name, email, and website in this browser for the next time I comment. Call us during our business hours. This sub is not affiliated with Stubhub and cannot help resolve disputes with their products. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . As one Yelper, Smartbox of Minnestoa T., put it, I guess Buyer Beware is the motto of the times!, Image of Chicagos Auditorium Theater via. The StubHub Refund Policy ensures that customers can receive a refund within certain conditions, such as if an event is canceled or rescheduled, if tickets are unauthenticated, or if your purchase is eligible for a FanProtect Guarantee refund. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We also share information about your use of our site with our social media, advertising and analytics partners. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. The settlement comes just days after the acquisition of StubHub by Viagogo held up by regulators in the UK for a year and a half was finalized with the sale of StubHub International to a Boston-based venture firm. Dollar Scholar Asks: Do I Need a Safe for Storing Financial Documents? The California Supreme Courts McGill decision, he said, addressed a public injunction claim quite similar to the claim against StubHub, calling for a prohibition on allegedly deceptive advertising. Alison Frankel has covered high-stakes commercial litigation as a columnist for Reuters since 2011. Sometimes email clients send our first email to a spam or promotions folder. If the event was cancelled, you will have received an email from our events team along with a credit on your StubHub account. Scan this QR code to download the app now. The U.S. Supreme Court hasnt set a conference date on the Fast Auto petition for certiorari, even though briefing in the case is complete. If an event is postponed or rescheduled, the Buyer may use the tickets on the rescheduled date or, time permitting . The U.S. Chamber of Commerce called the rule a road map marked with an easy-to-follow path in amicus briefs urging the Supreme Court to come to defendants rescue. Screen for heightened risk individual and entities globally to help uncover hidden risks in business relationships and human networks. StubHub will contact you as soon as possible. Estadio Alfredo Harp Hel, which hosts the MLB games in Mexico City, is roughly 2,000 feet higher in elevation than Coors Field. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Remember to provide us with valuable feedback. Many companies featured on Money advertise with us. A Huge IRS Overhaul Could Make Filing Your Taxes Much Easier, StubHub Refund Settlement: Ticket Holders Are Getting Millions Back for COVID-Canceled Events, over 6,100 consumers due "nearly $2 million in cash refunds", for more info, call StubHub at 866-788-2482 or file a, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 501-682-2007, 8,688 customers due $3,120,442 in refunds, for more info, call StubHub at 866-788-2482 or contact the Colorado Department of Law at 800-222-4444, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-382-5516, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 410-528-8662, more than 5,500 consumers due $1.87 million, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at at 651-296-3353 (or 800-657-3787), for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 603-271-3641, for more info, call StubHub at 866-788-2482 or contact the attorney general's office at 1-800-282-0515, for more info, call StubHub at 866-788-2482 or, for more info, call StubHub at 866-788-2482 or contact the state's consumer protection hotline at 800-422-7128, for more info, call StubHub at 866-788-2482 or call the attorney general's office at 202-442-9828. ilan dapat ang ninong at ninang sa binyag,

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