Now you can save on days out across the West Midlands with our local buses. If we cancel your Ticket, and/or refuse to carry you on any of our Services, due to your breach of any of these Conditions and/or any Special Conditions that apply to your Ticket, we will have no obligation to refund the fare nor any other liability to you. Birmingham & the Black Country nxbus.co.uk Joined June 2011. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. Official account for National Express West Midlands buses. Items may include but not limited to; liquids, perishable foods and animal remains and or vegetation. (Image: Transport For The West Midlands (TFWN).) Tickets & Prices | NX Bus West Midlands Tickets & prices Find the best ticket for you Home Tickets & prices Tickets & prices Adult bus passes & travelcards Flexible tickets Single trips & day tickets Under 18 & Term Plus Student bus pass Seniors travel free Ticket offers Kids travel for 1 at weekends and off-peak 2 adult add on at weekends (edited 10 years ago) Reply 3 10 years ago A 20 (a) a reference to the singular shall include the plural and vice versa; (b) a reference to a statute or statutory provision is a reference to it as amended, replaced or re-enacted from time to time. Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. Unaccompanied children under the age of 16 will be refused travel on boarding. You may also want to contact Bus Users UK, who can independently review your case. Please note that we reserve the right to amend this condition 15 at any time up until the day of travel in order to reflect the current laws, government guidance and industry practice relating to Coronavirus (COVID-19) and safer travel on public transport. (a) Travel permitted by your Ticket: Your Ticket permits you to make the Journeys and travel on the Services stated on the Ticket, subject to any restrictions or conditions (such as dates, days of the week, and times within a day on which you may travel) set out on the Ticket or in any Special Conditions applicable to the Ticket. Birmingham, UK These General Conditions of Carriage, as amended from time to time, (Conditions) apply to all Services (as defined in these Conditions) and set out your rights and duties as a customer. National Express is the market leader in the West Midlands . Fallings Park bus garage People can get an. (d) Fee for left or lost Luggage or other items of property: We may charge you a reasonable administration and/or repatriation fee for the storage and return of your left or lost Luggage or other items of property. The goalkeeper could only push away the forward's low strike and Fernandes beat Moreno to turn home the loose ball. Alternatively, you can write to us at Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD or via any other advertised address for the purpose. Your Ticket remains our property at all times. If you are not sure of who you need to contact, call our main switchboard number. Bus 935 provides an alternative between Streetly and Walsall. X4(National Express West Midlands) The first stop of the X4 bus route is Churchill Rd and the last stop is Tesco Express. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. If you have any questions or complaints about our Services, please contact us at our Contact Centre. For the avoidance of doubt, making a claim for a refund does not guarantee that we will issue a refund, as refunds are only payable in the circumstances described in Condition 10.1 above. For example, Special Conditions apply to Multiride tickets, Discount Coachcards, holiday package deals, reduced and discounted fare tickets, promotional tickets, add-on and special offers; Station means any coach or railway station or air or sea port or stop where a Service may be joined or left or through which a Service may pass; Third Party Provider means: (a) a third party operator who performs services on its own account in respect of which we are a ticket sales agent in accordance with Condition 2.3(a); or (b) any third party provider of a transport service in respect of which we operate that service as a subcontractor for that third party but under our own name and branding in accordance with Condition 2.3(b) (e.g. Need a paper copy? The company is national express. Entry refusal on a bus by driver. (b) If you wish to join your Service at a different location than your start point and you have not amended your Ticket in accordance with these Conditions you will be required to purchase a new Ticket for the Service, subject to space being available on the Service from the different start point to the finish point. If you are allowed to make an amendment to your Ticket and you do so, then this shall constitute an amendment to our contract with you. Customers will be permitted to pool their individual allowances if they are travelling in a group or as a family, but they must be travelling on the same Ticket. (iii) Subject to availability only - 2 medium suitcases may be carried each measuring no more than 70cm x 45cm x 30cm and weighing no more than 20kg, free of charge, instead of 1 large suitcase. Call our team For timetable information and general enquiries call our contact centre on: 0121 254 7272 Lines are open Monday to Friday, 8am - 6pm. (a) Unless otherwise stated in these Conditions, no person other than you and us shall have the benefit of or be entitled to rely upon or enforce any of these Conditions or any other term of the contract to carry you and the Contracts (Rights of Third Parties) Act 1999 shall not apply. You can pay your fixed penalty notice here or by calling the national payment line on 0300 1231 481. You can apply for a refund at the station you bought the ticket from. This means we may not be able to transport wheelchairs, even if they can be folded, where assistance equipment or auxiliary aids mean they cannot be safely stored in the luggage hold or where their weight means they cannot safely be lifted into and out of the luggage hold. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. Some journeys from Northfield will terminate in Hawkesley. If you bought from tfwm.org.uk, you need to send us: You can get a refund if you forget your season ticket and need to buy a daily ticket for a train journey. (b) If you are travelling with a valid seat belt exemption certificate, you do not have to wear a seatbelt but you will not be permitted to be seated in any of the front seats of the Coach for your own, our employees and other passengers safety. Have you received the letter they send you? (g) Effect of refund: If we give you a refund, your Ticket will be cancelled and we shall have no further obligation to carry you on any Service with that Ticket. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. Except where Condition 2.3 provides otherwise, these Conditions and any Special Conditions applicable to your Ticket will apply to all Services operated by us. Or by navigating to the user icon in the top right. If you're happy with the use of cookies by West Midlands Combined Authority Ticket terms & conditions. In these Conditions, the following words shall have the following meanings: Brexit means the UK leaving the European Union; Child Ticket means a ticket for travel on a Service for a child who qualifies for a discounted fare in accordance with Condition 4.3 or Condition 4.4 (as applicable); Circumstances Beyond Our Reasonable Control means any circumstances which have an impact on our (or any Partner Operators) ability to provide the Services in accordance with these Conditions or any applicable Special Conditions, which are beyond our reasonable control, which shall include (without limit): war or threat of war, terrorism or threats of terrorism, riot or local disturbance or unrest, accidents or other incidents on or affecting roads, adverse weather conditions, fire and/or damage at a Station, unplanned fire alarm or other evacuation of a Station, actions by or compliance with the requests or recommendations of the Police, HM Customs or any other Governmental or Law Enforcement authority, vandalism, cyber-attack, unforeseen traffic delays or congestion, road works, strike/industrial action, problems or delays caused by other customers or passengers, breakdown or technical problems with a Coach (where not caused by our fault or negligence), pandemic or epidemic viruses or illnesses of any description,bankruptcy, insolvency or cessation of trade of any Partner Operator or other supplier used by us and any circumstances that we reasonably consider could affect passenger safety; Coach means the coach, bus or other passenger carrying vehicle or other means of passenger transport provided by us, or any other carrier, on which you are travelling in respect of a Service; Contract means the contract between us and you for the supply of the Service, which shall be in accordance with these Conditions and any Special Conditions which apply to your Ticket; E-Ticket means a Ticket which can be purchased online, on our mobile app, over the telephone from our contact centre, or through one of our authorised ticket agents and which will be sent to you by e-mail. NX West Midlands. Official University of Brighton 2022 Applicant Thread, Got Caught Bus date dodging but with a twist, University of Portsmouth Accommodation 2021. roundabout n then into bus lane during operation hours?? In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. With the exception of briefcases no hard-shelled cases, wheeled bags or hard framed rucksacks/backpacks arepermitted on board for safety reasons and must be stowed in the luggage hold of the Coach. Note: Calls to this number cost 3p/minplus your telephone company's access charge. In all other circumstances, any amendment to an E-Ticket or M-Ticket will be made in accordance with Condition 3.5. Please see the Ask section of our website at www.nationalexpress.com for further information. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. BUS USERS across Coventry will be among those affected as National Express West Midlands bus drivers start an indefinite strike from today (Monday, March 20). We have three different Coachcards available, each offering savings of 1/3 on all of our Standard and Fully Flexible coach fares all year round. We agree to carry you and your Luggage on the Journey permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket. National Express West Midlands is changing its timetables from Sunday, December 5. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. Subscribe to our email updates service below to receive the latest news from National Express Group. How do I explain to my parents I don't want to do medicine? (f) Customers must travel with their Luggage: We will never carry unaccompanied Luggage or other item of property (including parcels) in any circumstances. Disabled children should be booked as children rather than 'Disabled'. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. X4 (Birmingham) is operational during everyday. Your Ticket is a record of our agreement to carry you or to arrange for your carriage on a Service. Group net zero target for Scope 1 and 2 emissions. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. See why over 1.5 million users trust Moovit as the best public transport app. Small valuable items and important papers or instruments creating legal entitlements will be carried on the Coach at your own risk and must not be left unattended by you. 10672329 (England). content you might be interested in. If you are boarding or alighting a Coach at any of these stops, you will only be permitted to bring hand Luggage onto the Coach. National Express Group PLC is a company registered in England and Wales, whose registered office is National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham, B5 6DD. (d) Young persons over the age of 16: Young persons over the age of 16 do not qualify for a Child Ticket and will be required to purchase an adult Ticket (unless they qualify for any other discounted or concessionary travel). If you are an adult accompanying a child it is your responsibility to ensure that that the child complies with these Conditions and any Special Conditions applicable to their Ticket. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Calls to this number are charged at local rate. Make an Appeal If you have been issued with a Penalty Fare Notice, choose the correct rail company below to start your appeal. Here is a listing of all currently active bus routes. If your train is delayed, you might be able to get a refund. If these Conditions are inconsistent with any provisions of the EU Passenger Rights Regulations which apply to your Contract with us, the relevant provision of the EU Passenger Rights Regulations will apply and we shall meet our obligations in the relevant provision of the EU Passenger Rights Regulations. You will have the option of selecting a High Demand Service, where an option exists, as part of the online booking process and where such an option is selected, You acknowledge that the Journey on the High Demand Service is subject to the following conditions: (a) a High Demand Service will only stop at Stations and stopping points where there is sufficient demand and it may not stop at all of the same Stations and/or stopping points as a scheduled Service; (b)a High Demand Service may not be branded in National Express livery; (c) a High Demand Service may not have some or all of the following features: In order to help ensure the safety of our customers and staff, you must, until further notice, whenever travelling with National Express act in a way which is consistent with helping prevent the spread of Coronavirus (COVID-19) and current government guidance. Only one Penalty Fare Notice Reference per appeal can be used. (b) Labelling of Luggage: All Luggage should be clearly and appropriately labelled with your name or other contact details. For the safety and comfort of all customers, no alcohol or hot food is permitted on our coaches. We therefore recommend that a passenger wishing to travel in their wheelchair makes a booking at least 36 hours in advance of when they wish to travel through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to give us time to carry out these checks. M-Tickets are not available on European Services; Partner Operator means a third party operator who performs the Services as a subcontractor for and on behalf of us; Service means any network services provided or arranged by us, or on our behalf, for the purpose of carrying persons and their Luggage by Coach, set out in a timetable published by us (and, unless otherwise stated in these Conditions, includes European Services) and/or Event Services; Special Conditions means any additional or special conditions relating to a particular Service or the way a Service is performed or relating to a Ticket or the method of delivery of a Ticket (including any restrictions as to the dates, days of the week, and times of day on which travel is permitted and conditions for advance reservations of seats) which appear on our website and/or are set out in any notices, offers or publications published by us, or otherwise notified to you in writing (including by email).
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