Please answer all questions about the text: Press Enter or Space to show volume slider. Comments, requests, suggestions, drop them in the comments. Voice Age: Young Adult. Miss Walker: Hi Cherry, this is Ricca Walker of Sakura Financial Life. Hotel Receptionist: May I have your contact number, madam? Reservation Officer: Sure madam. How may I help you? John says to break up the phone call into four main sections. :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. A: It depends on the price, of course. Please tell me how can we help you. Mr. Abrams: Hi, Id like to schedule a reservation for this upcoming weekend from Friday night until Sunday. GUEST: I AM CHRISTIAN LABONETE. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Could I have your full name, please? Gender: Male or Female. Could I have your name, please? Caller: Alright. Hmmm. - Thank you. Travel Agent: Freedom Travel. Also, do you have a dress code? %PDF-1.5 % Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Guest: Well, a double-bedded room with AC and other facilities at least. A: How much per night are we talking about? G: Hello Good Morning Zerah, I would like to reserve a room please. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. Carefully look at their dialogues: Reservation Officer:Good Morning. Could I have your full name, please? B: Each night will be $308. B: Next question: Is a queen-size bed okay? scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. Discover short videos related to mock call for hotel reservation script exercise on TikTok. A: Sure, John Sandals. Randall Davis. May I have your name, please? B: We recently changed many things here, sir, including our prices. The flight number is NWA 476. Travel Agent: Okay. Hotel Clerk: All right. A phone call to reserve a hotel room in English. Oh, and Id like the cheapest flight available. I guess hill view will be splendid. First, are you guys offering any dinner specials this week? B: Great! Check your understanding by answering the questions about the text. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. We hope that this insider information andcall center script exampleshowcases the virtual services we can bring to your restaurant. A: I'd like to reserve a hotel room. Calling Diner: Thats doable. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. But if you don't travel on the coach you should arrive at the airport before 8.30am. Sunnyside Inn. Do you find that acceptable, sir? Receptionist: I am glad that I could help you today. See you again! I see we have some availability. Alex Thank you. Customer Service Call Scripts for Handling Several Customers at the Same Time. - You'll have to be at West London Air Terminal by 6.00 am at the latest. is closed for the season. This is Cherry speaking, how may I help you today? Hotel XYZ (Name of the Hotel), Reception. B: No problem at all. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. Guest: 257 Park Avenue South, New York, NY 10010, USA. Allow us to walk you through how we answer calls for restaurants so you can fully understand key guest services that we bring to the table. May I have your full name, please? Read the complete Terms of Use for more information. In fact, our all single rooms are occupied for next 5 days. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. Is there anything else that you need at this point in time? MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . Reservation Officer: Its my pleaser madam. Travel Agent: Well, the price for the flight is almost double the price you would pay if you leave the day before. to inquire about available rooms. ezekiel mae says: Do you have mock call for retail services. Thank you for doing business with us, Mr. Sandals. Would you prefer smoking or nonsmoking? Calling Diner: Oh wow, that would be great. Tanya And how long will you be staying with us? Carefully look at their dialogues: Hotel Receptionist: Good Evening. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. B: The price per night is $308. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D Travel Commercial Voice Over Script Example 1: The Center of Travel.com. So, we again recommend you to read these guides: Click Here to Watch Our Free Video onHotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, I love this, thank you very much for this is a very good work.. We are really grateful for your help, We are very happy to know that you find this helpful. 3. I'm glad we could take care of that for you, [Customer Name]. Hotel Clerk: Okay. All we need now is a phone number. An item isn't available Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Virtual Hostess: It has been my pleasure. 54.36.126.202 Review the key vocabulary and the sample sentences. Listen to the recording on hotel reservations and read along with the conversation. (OPPORTUNITIES)5. Mary Jones: . All rights reserved. Steps You Should Follow Step-1: Answer the telephone within 3 rings. And the view of the city is great, too. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. When does Mr. Abrams plan on giving the hotel his credit card information? Tanya That's Friday, the 27th? Guest: Can you give me name and phone number of a mid-range hotel where I may get single room on that day? A: That price is perfectly acceptable. A: Certainly. Hotel Receptionist: Certainly mam. Repeat as necessary. Hotel Clerk: Its only $200 dollars, plus a 10% room tax. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. Could you tell me when you need the room? B: Not a problem. The complete conversation between the man making the reservation and the hotel receptionist is included. Suit rooms will be too expensive for me. I will also be sure to include our address so you can find us easily. hbbd``b`$c`~" $ZR #JbF u Are you within walking distance from the Hilton on I-Drive? your phone number is (718) 204-0341. Hold on for few seconds. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. AGENT: THANK YOU! Let's go with the cheaper flight. B: Okay, sir, let me reserve those dates, there. B: Most of our clients prefer nonsmoking. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . My phone number is 626-555-1739. B: Sir, I'm Michelle, and I run the front desk. A: My name is John Sandals. I HAVE A NEW WEBSITE. What days do you need that reservation, sir? Now, does a queen sound okay? I urgently need a single room for 1st January. may I help you ? Receptionist: Sure! Reply. Cherry: Hello, Miss Walker. Hotel Clerk: How do you spell your last name, Mr. Maexner? Cloned 30,075. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. A: That'll be no problem. A: Right now. B: That should be no problem. Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. Thank you very much. Caller: Well. The guest wants to reserve room for her husband. If you're the agent, what will you do differently? Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! B: That won't be a problem. Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. Whether you own or manage a hotel, motel, or hostel, streamline your booking process with our free Hotel Reservation Form template. It is Hotel ABC. You take care. Nonsmoking. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. Man: Yes, Id like to reserve a room for two on the 21st of March. The action you just performed triggered the security solution. We look forward to seeing you then! Right? What days will you need a room? The new website is trainercreative.com but I'm still working on it, whew! Your IP: Will that be OK? For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net Practice the Conversations of This Topic with Mike, HOME Copyright 2023. A: Of course. I also want to hear your input about the call and to help you learn to evaluate and assess calls. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? MAY I KNOW WHOSE ON THE LINE? Do you have any vacancies? (GEMS)4. What's the actual price? Do you need our services? Welcome to the Westin Hotel C: Hi, Good morning. Hotel Reservation Dialogue #1 R: Good morning. A: I'll be there in April: Friday through Monday, the 14th through the 17th. My name is Michelle. B: It's $308 a night. STEP 1 - Briefly summarise what has been accomplished on the call. Here are your tickets. U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x Randall Davis. I am Taylor Isabel. Now you have been booked, Ms. Jones. Hotel Receptionist: Thank you madam. I'm Michelle, at your service. Guest: Why not? All Rights Reserved. STEP 4 - Finish with a courteous call-closing statement. B: Hello, Mr. Sandals. A: Nonsmoking, please. Please note the number. When do you need the room? What kind of room does Mr. Abrams request to stay in? Step 4: Probe/ ask relevant question/s (if applicable). You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. Dont worry. There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. I'm John Sandals. Am I right? B: That is what I am here for. 00:00 00:00 Hotel Clerk: Hello. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. Lonnie Yes. Guest: Great. I'm Michelle, at your service. A: That's a reasonable price. Hotel Receptionist: Sure, madam. Receptionist: Good afternoon! What time should I arrive at the airport? Are these facilities available for all hotel guests? Your flight under American Airlines that was. Travel Agent: Okay. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. You can cancel up to five days in advance and we will refund your deposit. This allows your new virtual hostess team to book and handle reservations in real-time. Mock Call Script Sample/ Call Simulation Sample The 7 Steps of Call Flow Step 1: Open the call (always). A: Of course! Someone will give you a call momentarily. Our prices are now slightly higher. After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. B: Would you prefer to leave from Los Angeles or Burbank Airport? Receptionist: Enjoy the rest of your week! is hosting a convention. : Good morning sir. B: Hi, Mr. Sandals. Hotel Receptionist: You are most welcome, madam. Copyright @ 1998-2023. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Now, sir, do you have a preference for smoking or nonsmoking? <> I would like to book a room for next week. Ted, may I have your last name to book the reservation? May I ask you for a special favor? . Please tell me the days you'll be here. Hotel Receptionist: May I have your name please? 2. Calling Diner: Possibly, my wife and I are in town on vacation and are looking at restaurants provided by our hotel. We look forward to seeing you in New York! Hotel Clerk: Well, we have onesuiteavailable, complete with akitchenetteand a sauna bath. Call us! Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . Your room tariff will be US $90 per night including taxes with the complementary breakfast at our ABC (Name of the restaurant) restaurant. Alex Okay. 0 https://esllab.b-cdn.net/audio/mp3/flight.mp3. Here is a brief overview of how we receive calls on your restaurants behalf. Caller's Profile: Female, 20-25 years old, nervous. A: Maybe. Mr. Abrams: A single room with no balcony will suit our needs just fine. Calling Diner: Perfect and thanks for your help. % Man: Well, how much is the non-smoking room on the 20th? A: No problem. Your name is Sabrina. Virtual Hostess: And do you have an email address or cell phone number I can send the confirmation to? Is it ok? Travel Agent: Okay. My name is John Sandals. Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) Let me check what flights areavailable. Download our free sales script templates and customize them to move leads through your sales process more efficiently. Is that okay with you, Mr. Sandals? If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. We look forward to seeing you! A: I need to reserve a room. Virtual Hostess: Thank you, Ted. Explore the latest videos from hashtags: # . Thank you for flying with us at Net Jet. Download PDF CALL CENTER MOCK CALLS SCRIPT SAMPLE - TECHNICAL SUPPORT Situation: A customer is calling about his Internet service. We dont have any single room vacant at that moment. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! B: Our room rates recently went up. B: That's no problem at all. %PDF-1.4 The hotel stay also includes breakfast. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream Listen to the recording on travel arrangements and read along with the conversation. Let me see. Do you have a cheaper room available either on the 20th or the 22nd? Would you like me to book a reservation for you and your party for a specific time? It was a pleasure. Now, is a queen-size bed okay? HOW CAN I HELP YOU? May I help you? Agent: Sir I just want to remind you that, in case you cancel your reservation, the hotel has the rights to vacant the room and reserved it to another guests within 6 hours until 6pm. Have a pleasant day. Mock Call Script with Call Flow Guide: Hotel Booking Part 2 Kwestyon 397K subscribers Subscribe 16K Share 546K views 2 years ago Mock Calls with Call Flow Guide This is a booking. This is a useful text for learning how to make a hotel reservation in English. What can the agent improve on? THIS IS NIA SPEAKING. Lonnie Yes, I would. Guest: Ok. Bill Thank you. What time are both check-in and check-out? Virtual Hostess: Our dining room dress code is smart casual. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. B: Great, Mr. Sandals. What was the customer's concern? Agent: Okay Mr. Torres, your reservation code is R143. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. 26 0 obj <> endobj A: Certainly. And, uh, Id like to request avegetarianmeal. B: I have booked you on your flight at a great rate. Hotel Receptionist: What type of room do you like to reserve, mam? It's area code 626-555-1739. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. Here are some closing phrases we recommend if the call ends with a successful resolution, a frustrated customer, or an unresolved issue. Let me have your address, please? Hotel: At midday, sir. The 21st of May, right? stream Mr. Abrams: Okay, thats fine. Cloudflare Ray ID: 7c0e004e9e22d3f4 We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. B: That's 626-555-1739. B: One minor problem, sir. Reservation Officer: I can understand your urgency madam but I am very sorry. Thanks for calling. A: A queen sounds great. 43 0 obj <>stream Hotel Clerk: Oh, sorry. The IIPS Framework. Review the key vocabulary and the sample sentences. I thought it's a great preparation for you! Kapag mock call po ba may script na ibibgay? HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube 0:00 / 4:06 HANDLING RESERVATION CALL | HOTEL RESERVATION 5,027 views Dec 15, 2020 67 Dislike Share Save maricrisvm 806. Guest: That is so kind of you. Travel Agent: It's only $980. Now, if you'll just tell me your phone number. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Do you mind, sir? Now all I need is your phone number. May I have your name, please? Our call center agents will be trained on this information in order to properly assist your calling guests. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Bill Oh excellent. We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. B: 626-555-1739. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. A: Yes, that'll be just fine. I have a few questions I hope you can help me with. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. The caller can't stay on the September long weekend because the hotel. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. Have a nice day. That's not bad. Would you like to make a reservation? May I help you? How did the agent resolve the concern/issue?3. Client: The Center of Travel.com. Receptionist: Sure! Caller: And what are thedepartureand arrival times for each of those flights? TMP HOTEL ROOM RESERVATION. Be assured that we will also decorate the room in best possible way. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Nonsmoking. A: I need a hotel room. Thank you so much for choosing our hotel, sir! Have a wonderful rest of your day! B: Thank you, Mr. Sandals. We look forward to seeing you in New York! Sunnyside Inn. You have entered an incorrect email address! Okay, sir, we look forward to seeing you in April! Would you like a smoking or nonsmoking room? Do you prefer a room with the view of the swimming pool or the hill madam? Repeat A: I need to make a plane reservation. Has been out of service for more than a week. Receptionist: Yes, all hotel guests are allowed access to those facilities. Well, lets go with that. The coach leaves for the airport at 6.15 am. Successful resolution Thank you again for calling [Company Name]. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. Guest: Ok, thanks. to change a reservation. For how long does Mr. Abrams plan on staying at the hotel? I made this \"interactive\" so that I'm not the only one talking about the topic. A: John Sandals. B: Hi, sir. This is a booking mock call recording with a detailed, step by step explanation for each part of the call flow. I hope sir will be surprised and happy. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Your reservation is confirmed. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. Performance & security by Cloudflare. PS: IMPORTANT! After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. Step-2: Greet the guest properly. Thats flight 1070 from Salt Lake City to New York, Kennedy Airport,transferringto flight 90 from Kennedy to Helsinki. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. I would like to make reservations, please. A: I will be traveling to Aspen, Colorado. Their number is 123456789. Carefully look at their dialogues: Hotel Receptionist: Good Evening. B: Thank you, Mr. Sandals. me to have a short recap of what we have discussed today. Caller: Alright. November 25, 2019 at 8:18 pm . A: Hi there, I want to reserve a hotel room. Calling Diner: Hi Sara, my name is Ted. B: Thank you so much, Mr. Sandals. Is that acceptable, sir? What time do you close tonight? My name is Sara; how may I help you today? 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge.
