You actual Direct Debit may, therefore, be lower than the amount you have selected to pay, To get the any of the Loyalty Benefits you must maintain your Together Direct Debit up until the club reopens and your next full Direct Debit is deducted, Guarantee that your current monthly direct debit fee will not increase for 12 months once the club reopens. Each payment made is not refundable under any circumstances. Payments already made will be offset. Go to the browser and log in to your PureGym Account. When signing up for membership, the fees are paid either directly online (by Mastercard, VISA, Paypal or Postfinance) or at the club (EC or cash). You are responsible for keeping your PIN number / Access Device secure and confidential at all times. Can I Get a Refund When I Cancel My PureGym Gym Membership? Can I Cancel My PureGym Membership Anytime? In this article, we'll walk you through exactly how to cancel your PureGym membership step-by-step. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. Note: This does not apply to public holidays. Your membership can be on freeze for a maximum of 3 months after which your membership will automatically be un-frozen and will revert to your monthly rate. For example, if the Core price of your home gym is 20.99, you can use other gyms at that price or less. If you missed your notice period, this invoice is your renewal invoice. You can terminate prematurely due to change of residence if the distance between the main place of residence and a PUREGYM CLUB is more than 20 km. Note: If you have taken out a promotional subscription with free add-ons, the add-ons will automatically be renewed with the subscription at the prices valid at the time of purchase, unless you have cancelled the add-ons in good time. The freeze will apply from your next payment date and if you want to freeze for longer you can freeze up to 3 months in a 12 month period, for just 6.99 per month instead of your normal monthly fee. So if you have moved to the vicinity of anotherPUREGYMclub, you are welcome to apply for a studio change via MYPUREGYM. It provides a wide range of subscription plans. may mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. Offer valid for the next 31 days and must be claimed by this date. If so, youll only be charged for 50% of the bill. Your invoice will state the period for which the membership fee applies and the latest date by which you must pay it. Cancelling a gym membership can be a tricky process, but don't worry - we have all the information you need! For time stops longer than 3 months (4-9 months), you will need a doctor's/ employer's certificate/ certificate of military service (if applicable). Hurry, ends midnight! GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Alternatively you can emailif you prefer. We may not have received your payment in our account before the invoice was sent. Please note that you can request a change of gym no earlier than two months after the start of your contract and no more than once a year. If youre going on vacation or will be out of town for a while, you can also freeze your membership instead of fully cancelling it. Step 2 Click the 'profile' tab. As a Premium/Unlimited Member, you can pause your membership for 1 to 3 months per year free of charge and without prior approval. Children over the age of 16 are not allowed to use the Gym on their own. You will receive the login details in your welcome email. You will be entitled to all the rights and privileges exercisable for the Type of Membership chosen. 1 pass per person, per month. You can freeze for free for 1 month. Your PureGym registration options are as follows: Children under the age of 14 shall not be granted access to the PureGym fitness club. Yes, PureGym wants to keep you totally in control, any time of day. Check out this proven method to better manage your money. Your invoice will indicate the individual items with duration. Please keep this ticket number on file until you have received the cancellation confirmation from us. If you have an annual membership, you can also change your contract with a member of staff at the club (except for individual studios). Just log in toyourMembers Area,select 'Your Profile', then 'Freezing or Cancelling' and follow the instructions to freeze. Perhaps your data is incomplete or incorrect? Because you're on a fixed term membership our Member Services Team will need to cancel it for you. They may also suggest you freeze your membership rather than cancel. Please check the invoice date and payment date. Please refer to the Terms and Conditions of each benefit. Any passes set for redemption after this date may be cancelled without warning. Please send us the certificate via MYPUREGYM. You can add the addtional subscription to your existing membership on MYPUREGYM under "My contract" at any time. Hit the Login option available on the top right corner of the screen and provide the necessary details. If youd like to add this option when joining, select the PLUS membership option. Log in to the Members Area of your account. You will receive your access data immediately and can log in with it on the mypuregym.swiss interface. Once your month of free Plus membership is complete you will automatically roll onto a Plus membership. Before knowing how to cancel PureGym membership, look at the subscription plan so that if you are not satisfied with one plan, you can switch to another one. From here, you can then pick the gym youd like to move to and the membership option that suits your needs. This can be due to several reasons: Please note that in case of a contract change, the concluded contract period starts all over again. No certificate is required to apply for a time stop without cause. See GTC. Cancel or freeze. If you've signed up to a fixed term membership, you'll need to contact a member of PureGym's Member Services Team to help you cancel. Please try to switch browsers or press F5 (Fn-Ctrl-F5 or Ctrl-F5, depending on your PC) to refresh. The Friend ID will only work after you have checked in to the club as a primary member. The pass needs to be redeemed for the day the client wants to attend the Gym, so if they redeem it on the Monday but want to attend on the Tuesday, they need to make sure they select the correct date. If you still want to cancel, once logged in select 'Freezing or Cancelling ' and follow the cancellation instructions. Head over to your profile by clicking on the "Your Profile' button. For a small supplement to your Core membership youll be able to gain access to other gyms at the same basic price as your home gym. Multiple passes to the same client may mean your 5 passes per month will be cancelled without warning. Then pleaseget in touch withthe Member Administration Department via the CONTACT FORM. . An overview of the opening hours of all clubs can be foundHERE. Is There A Way To Cancel PureGym Membership Online. With over 280 gyms, youre free to pick and choose according to what suits your location best. This is clearly deliberate as i have read multiple tweets of the same issue going back years. Thats why some organization is providing health club services. It also offers special membership plans for students and also provides personal training during your fitness journey. You cannot freeze your membership on fixed term membership. The fastest way to cancel your PureGym membership is online through their website. How do I cancel my gift voucher or 1 to 30 day pass? Discount to fixed-term student memberships is for single club access only and must be used at the gym selected when setting up this type of membership. You can easily manage your membership online. Members give away when they find another health club better than the PureGym. A change of gym can be requested via MYPUREGYM. We will do our best to let you know of such closures in advance of them taking place, unless the problem is urgent or an emergency. USE CODE: SAVEHALF. Offer cannot be exchanged for cash or any other product or service. If, despite us having notified you of a missed payment, further payments are missed, we reserve the right to, at our sole election, either suspend or terminate your membership, upon having given you written notice of our intention to do so. If you cant find what youre looking for in the Help Centre or have an issue updating your membership in the Members Area, you can get in touch with us via social where we will aim to respond as quickly as possible. Invoices will be sent at the beginning or the end of the month. If you have a fixed rate membership, youll get a 50% refund of whatever membership you didnt use. It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! They cancelled 1 of each DD but the gym tried to take money from the cancelled one. Sichere dir das Core Monatsabo fr nur CHF 10 oder das Premium Monatsabo fr nur CHF 20 ohne Einschreibegebhr. This must be done at least three working days before your next payment. During this period, you will have your usual right to terminate your membership in accordance with the membership terms and conditions and rules. If your home gym is no longer convenient, you can transfer your membership to a different gym. Please refer to Item 14 in the GTC for further terms and conditions for termination due to a change of the place of residence. You can also go old school and talk to the person at the front desk to communicate your intentions or send a formal letter declaring the termination of your contract. You can receive a new Friend ID at the club for a fee of CHF 20. You did not receive a confirmation email? They will be able to answer your questions directly. Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. In addition, your current membership lists all booked options which are covered by the fitness fee. You cannot transfer this agreement to anyone else. 3. The PureGyms in Wohlen, Wetzikon, Horgen and Jona are open 24/7. Joining fees are applied to cover the initial administration costs associated with setting up a new membership and direct debit agreement and entitle the member to an induction session, bookable online. You don't have access yet? Cancel By Telephone. If you still want to cancel, select "Freeze or Cancel" in the members area after logging in and follow the cancellation instructions. Please note that you cannot train with us with an open debt claim. The freeze will be applied from your payment date, so make sure it is added at least 3-4 working days before this date. How do I cancel PureGym? Please note there is a 20 minute cooling off period after each use. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. How to Cancel Fixed Membership? If you are looking to keep better track of your subscriptions and bills, download Nova today to begin your financial wellness journey. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. To do this, please log on directly to MYPUREGYM Important: If the email address is no longer up-to-date, it is not possible to order a new login for mypuregym to change the email address. Hurry, ends midnight! The offer will not be able to be claimed by Members on: 0 joining fee terms & conditions (Vitality members only), No Joining Fee and National Access Corporate Offer, 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. Please contact the Member Administration Department for personal advice. Summer is coming and it's a great opportunity to get outside (Photo: Getty) We may assign the benefit of this agreement and our rights thereunder to a third party on notice to you. PureGym your a common gym chain in the UK, offers affordable membership plans and gain to state-of-the-art equipment or featured. If youre away temporarily, you can also freeze your membership for a reduced monthly fee. Offer is only available at selected gyms and cannot be used elsewhere or exchanged for cash. Make sure you include relevant details such as your first and last name, address, and email. Keep in mind that you must cancel the subscription within 14 days. Once you do, inform them that you wish to cancel your membership, and they will walk you through the process. You need to do this no later than 3 working days before your next payment date to stop that payment being taken. Becoming a member Change membership Book addition Pausing membership Renewal of my membership Premium contracts 24/7 opening hours Payment and membership card Fitness On-Demand Live Group Fitness Change of personal data Health insurance reimbursement Terminating my membership mypuregym.swiss Problems with access Offers Under 18 Membership Marketing You can get a refund on most PureGym memberships by cancelling your Fixed Term membership. The payment card details you provide when you join us will be used, every month, to pay for your ongoing subscription. No fee shall be charged to Premium/Unlimited Members. 3. Freezing your membership locks in the price you pay, so you wont see any monthly price increases, and there will be no joining fee when you come back. Unfortunately, we do not have childcare in our clubs. You will be entitled to all the rights and privileges set for the Type of Membership chosen. You can cancel it online. We may present an option to reduce the administration fee if the outstanding amount is paid online within 7 days of becoming due. USE CODE: SAVEHALF. Just log in to your Member's Area using your email address and PIN to update and change whatever you like. You can then register your membership directly in the studio. But you cant buy a further additional subscription. If you have any questions or if you have any complaints, please contact us. Well, you've come to the right place. All you need to do is log into your. What we will do if we think your PIN number / Access Device has been misused: Should we believe that your PIN number / Access Device has been used by another individual or individuals we may (in our discretion) decide to conduct an investigation. Your membership will be activated on the date you specified, running till midnight of the specified date. Wondering how to cancel your direct debit? We will then process your cancellation. You can cancel the additional subscription by giving notice to the end of its contractual term. After 14 days, PureGym will refund 50% of the pro-rata amount. If you are a fixed member and want to cancel the membership, follow the steps listed below. You will not be entitled to a refund of part of, or all of, your membership fees in such circumstances. Most of the gyms remain open for 24 hours, and there are over 200 pieces of training equipment in the clubs. Hurry, ends midnight! A joining fee will apply. If you are a fixed member and want to cancel the membership, follow the steps listed below. Verwende dazu beim letzten Schritt im Webshop den Promo-Code: FIT10. How To Cancel Puregym Membership? All you need to do is select the start and end dates. You can choose from the following options: Yes, you can change the studio. You should wear sports pants, a T-shirt, clean shoes and towel to be able to work out in our gyms. Pure Gym reserve the right to redeem any prize in the form of a voucher or pre purchased credit. 2. Office: Pure Gym Ltd, Town Centre House, Merrion Centre, Leeds LS2 8LY. If you really want to cancel the membership, then tell them. Unfreezing before the original end datemay mean there is a small amount added on to your next payment to cover your days in the gym for the rest of that month. If you are within 5 days of your direct debit being due, youll need to wait until the direct debit is processed before being able to cancelonline, or you can cancel your direct debit with your bank. You can cancel the membership in easy steps. If you would like to request a change of gym outside of this policy, please contact our Membership Administration. PureGym is one of them, but sometimes, irrespective of all the efforts to make the services incredible, some people want to cancel it. All student memberships are subject to PureGyms membership rules and terms and conditions. You can book 8 classes in advance. You cannot, however, freeze a fixed term membership. R961ROP 5 yr. ago Same thing happened to me. Choose the Freeze or cancel option. In a monthly subscription, if your cancellation period time is 14 days, if you cancel the subscription within 14 days, you will refund 100% amount, but if you cancel the subscription after 14 days, you will refund 50%. The price guarantee applies to Off-Peak, Core and Plus memberships. This guide will give all the information regarding, How to cancel PureGym membership, and it also includes how you can freeze your membership. Depending on the remaining term, you can pay an extra fee for the upgrade. 3. By analysing your spending patterns, Nova will be able to accurately categorise all bills and monthly payments. Primarily it has cardio equipment, muscle strengthening, and weight training classes for free. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. Day passes are subject to a fair use policy. Offer cannot be transferred to another person. This can also be done digitally through websites like Xpendy. We may make reasonable changes to these Rules at any time provided that we give you advance notice of the change. You can Freeze your membership in 3 easy steps. Take note, if you are worried about lockdown or gym closure, you will NOT be charged for this period. GET 50% OFF YOUR FIRST MONTH PLUS 0 JOINING FEE. If you are thinking about, How to cancel the PureGym membership? Your membership options youre in control! An example of data being processed may be a unique identifier stored in a cookie. Go to their member service website member.service@puregym.com. Together fees will be charged on the same date as the usual Direct Debit fee on your main membership, If you select the lower Together fee your Direct Debit will increase to your normal fee once the club is reopened, If you select to reinstate your normal Direct Debit fee this will continue once your club is open at the same rate, If you select to reinstate your normal Direct Debit you will have full National Access to all clubs in the UK, regardless of the price you pay at your current club, Together is a monthly subscription that can be cancelled at any time, If your current main membership has a credit due to the closure of your gym, this balance will be applied to your membership fee. How do I cancel my PureGym monthly membership. You will find the relevant information in your contract, which you received by email after signing the contract. Go into your profile and select whether you want to cancel or freeze your membership. , select the 'Packages and Upgrades' tile and follow the instructions. recent 50% off offers. As long as you cancel within 14 days of applying without commencing your membership early, you can cancel with a full refund and no fee. Thats why you can log in to yourMember's Areausing your email address and PIN to update and change whatever you like. Freeze only applies to monthly memberships and will start from your payment date. It just send you on on a constant loop. Upgrade, change your club, amend payment details and much more bylogging in to the Members Areausing your email address and PIN number. The ticket number serves as proof of the submitted cancellation. The easiest way to cancel your PureGym membership is through the online cancellation process. USE CODE: SAVEHALF. There may be occasions where we have to close all, or part of, the gym of which you are a member. Keep scroll down and find the Membership cancellation option. Your clients will be entitled to all the rights and privileges of a standard guest pass user. DAILY MEMBERSHIP TERMS & CONDITIONSPRINCIPAL TERMS. How To Cancel PureGym Membership Contract. Subsequent Direct Debits for monthly membership fees will be collected monthly thereafter. However, the email address can be changed at any time by an employee in the studio. However, the email address can be changed at any time by an employee in the studio. Yes, you are welcome to transfer your membership to another person. Offer valid from 1st January 2023 until 23:59 28th February 2023 and must be claimed by this date. If you are looking to only take a break from the gym, you can do so by freezing your membership for a month for free. Step 3 Scroll down to 'Cancel Your Membership' and select this option Step 4 Follow the instructions to cancel If the online cancellation option is unavailable to you, please cancel directly through your bank. If you want to cancel by phone, youll need to call their customer support number at 44 344 477 0005. PureGym Ltd reserves the right to end any promotion without warning at any time. You can join the gym at any time in the day or night. We'll take your monthly payments automatically, so that you can keep using your gym for as long as . We're sorry to hear you're wanting to cancel your PureGym membership, we hope you've enjoyed your time with us! Please refer to the General Terms and Conditions (GTC) for further information about monthly memberships. If you cancel during this period, you will receive a full refund. *currently available in selected clubs only. Then you can purchase the additional subscription you want. These can easily be additionally booked when the contract is concluded. Step 1 Go to their member service website member.service@puregym.com Step 2 Tell them that you want to cancel the membership, and they will inform you after the permanent cancellation. If you are not comfortable canceling the membership via the online method, you can also have the option of canceling the membership via phone call. Response times may vary during our busy periods, weekends and bank holidays. Please observe the following 6 instructions when the gym is unsupervised: Yes, all activities in our PureGyms are recorded. Following are the methods that you can use to cancel the PureGym membership. Kicking off your membership and the way we do things at PureGym, Everything you need to know inside and out. This means no joining fee or price increases when you come back. Your email address may have been stored in our system more than once. To avoid fees and cancel your membership quickly and completely, there are some important steps you should take depending on what method youre using. Go to your Members Area, select 'Your Profile', then follow the instructions to freeze. Friends must also sign the visitors' book in the club. where is puregym head office where is puregym located pure gym locations uk will. So how do you cancel your PureGym membership? Yes, they are required to bring their ID's with them and show them every time they visit the club. For more details, please see our Cookie Policy. If you have bought a plus membership of PureGym, then you cannot freeze your membership. Please observe the notice period stipulated in your contract. The competent person in your company can contact us via theCONTACT FORM. Please refer to the GTC for further information in this regard. Our PLUS membership allows you to bring a guest with you for free, up to four times a month. We have over 300 gyms across the country, so theres plenty to choose from. Any recorded reps or times must be verified and signed off by a PureGym team member. If you're in Northern Ireland, contact Consumerline. refer to the GTC. You can find the club's phone number HERE. Price will increase automatically to price specified on join page after this. As per our Terms and Conditions, when cancelling a fixed term membership, you are entitled to a refund of 50% of the remaining days of your membership. You also have the opportunity to freeze your membership if you have bought a monthly direct debit membership. Get in touch with our Member Services Team at[emailprotected]and let them know youd like to cancel. You will receive the conformational notification after your membership cancellation, and this cancellation process may take 4 working days almost. Follow the step by step process below. If you're a PLUS member, freezing is included as part of your membership! If your client is already an existing PureGym member, they'll need to cancel their existing membership and wait for their payment period to end. Melde dich jetzt online an. 50% off & 0 Joining fee Terms & Conditions, First Month Free & 0 Joining Fee (closed CRM) Terms & Conditions, Once your month of free Plus membership is complete you will automatically roll onto an Plus membership. Anyone who joined on an offer that was 30% or more less than the standard join price at their gym e.g. Please keep this ticket number on file until you have received the cancellation confirmation from us. Please send us a message with your bank details, membership number and credit amount via the CONTACT FORM. Your responsibility for anothers conduct: If we have reasonable grounds for believing that you knowingly provided your PIN number / Access Device to another individual or individuals, or allowed unauthorised entry following your entry to the gym (Known as tailgating) in addition to our rights referred to in paragraph 4 above, we may hold you responsible for the conduct of the individual(s) while on our gym premises, and liable for any loss we suffer as a consequence of that conduct. You will still be charged the normal Core price for the month you have Plus for free. Monthly contracts can be concluded in all clubs. Have a look at the cancellation and refund policy. You can apply for a time stop with cause for the following reasons: You can apply for a time stop via MYPUREGYM. To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. We will then process your cancellation. Whether or not you choose to go the digital route, PureGym has no one-time cancellation fee but will charge you if you have a fixed rate account. Our registered VAT number is 165 8808 68. It's really easy to upgrade or downgrade your membership on our website, and the changes you make are instant! Thanks to Nova Money, you can keep an eye on all your subscriptions in one place. In some locations you can choose to delay the start date of your membership by up to 1 month. In that case, you cannot resume your workouts until you have paid your membership fee. We will then process your cancellation. If any Direct Debit is returned unpaid or if any other form of payment is not honoured for whatever reason, you shall pay us on demand an administration fee of 20. When people want to spend their money on some other site, they may also cancel their membership. Access is limited to only peak-off hours. Please contact our Membership Administration Department by sending an e-mail to, DOWNLOAD DECLARATION OF CONSENT ON FREE TRIAL TRAINING, DOWNLOAD DECLARATION OF CONSENT FOR THE PURCHASE OF A SUBSCRIPTION, Drinks: isotonic mineral drinks (0.5 l/0.5 h during training), Solarium: solarium use for 10 minutes a day, Power Plate: use of the vibration training device for 20 minutes a day, Nutrition*: access to one product each day, Live Group Fitness*: participation in all Live Group Courses, Boditrax*: tool for measuring your ideal weight, BMI, metabolic age, fat and muscle mass, HydroMassage*: use of the therapeutic massage chair for 10 minutes per day, A medically certified inability to work out due to illness or accident, Proven military and civil defence service, Online: Mastercard, Visa, Paypal, Postfinance, In person in our clubs: EC, Mastercard, Visa. If you want to come back to us sooner, you can! If you're already a member, you can add multi gym access as a bolt on or by upgrading to a PLUS membership, simply log into yourMember's Area,select the 'Packages and Upgrades' tile and follow the instructions. After all, many subscription companies try to manipulate you into staying with them as best they can. We will get back to you as soon as possible to discuss further steps. Do you have a promotional rate and want to work out in another studio? 2009-2023 Pure Gym Limited (1.2.32413-MOB-71-R6c66fe 0F87), Registered in England No: 6690189 Reg. I decided to cancel the direct debit as I also have another membership elsewhere and emailed them to cancel. They will confirm to you whether you really want to cancel your membership or not. the October or recent 50% off offers. Use of PIN numbers is monitored: In the interests of the safety and security of all our members, use of PIN numbers and access is monitored and individuals using PIN numbers / Access Devices may be asked to provide proof of identification. Please refer to the GTC for the cancellation terms and conditions for monthly memberships. We will be happy to reactivate your contract. In the latter case, you can book only Live Group Fitness that take place in your club. No, no time stop can be requested for a previous period. Any further freeze, for up to 3 months within a 12 month period is at a cost of 6.99. Your rights under this agreement will not be prejudiced. Parking facilities vary from club to club. We are a company registered in England and Wales. Clearly telling them your intentions and asking for clarification on anything you dont understand is important to fully understand how to cancel your membership. They now want me to pay 40 rather than 20 (I couldn't even afford the 20 in the first place). You will need to log in to the members area and select Your Profile. Discount is available to verified UNiDAYS members only and is non-transferable. Student fixed-term membership discount is based on the cost of standard monthly (Core) memberships. We and our partners use cookies to Store and/or access information on a device. Note: Make sure to do this four working days before your next payment is due. Adolescents from the age of 16 and above are allowed to work out only with the consent of their parents, which must be proven in writing (parents must be present when signing the membership contract). Read all the instructions given and confirm your cancellation. If youre within that period, youll have to wait until the next month to cancel.
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