The coverage maximum with most American Express cards is $1,000 per claim. If the merchant can not issue you a refund, you can ask American Express to reimburse you for the total cost of the . Not a Cardmember yet? So, you can't claim purchase protection if your baseball bat or hockey stick breaks. This information may be different than what you see when you visit a financial institution, service provider or specific products site. Visit americanexpress.com/benefitsguide for details. You can also mail them at: Purchase Protection Claims Unit, PO Box 981553 El Paso TX 79998- 9920. Here is a list of our partners. All policies have a maximum limit of $50,000 in claims per calendar year. If. Like insurance, purchase protection is one of those things that you hope you never have to use. American Express is the industry leader amongst credit card issuers offering purchase protection to its customers due to its generous terms and simple claim process. To be eligible, you must pay for the entire cost of the item with your eligible American Express card, and purchases must be made in the U.S. or U.S. territories.^. Cash and its equivalent (including, but not limited to, gift cards and gift certificates). Purchases must be made in the U.S. or its territories1. In most cases, you won't need to do anything else they'll let you know if they need more information, otherwise, you'll just get a follow-up message letting you know that the amount will be posted as a credit to the American Express card you used to purchase the item. Terms, Conditions and Limitations Apply. . Log in to your American Express account. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. Also, note that some losses are excluded such as if you left the item in an unlocked car. The Platinum also offers 90 days of return protection, up to $300 per item. Terms, conditions and limitations apply. Learn more: The best travel credit cards right now. Check here before booking an award fare. Simply losing or misplacing the purchase (although the policies for the Delta Reserve, Delta Reserve Business, Hilton Aspire and all consumer versions of the Amex Platinum Card do cover lost or misplaced items). From broken laptops and phones to delivered packages nabbed from the front porch, when you make a Covered Eligible Purchase with your Eligible, When you charge a Covered Purchase to your Eligible Card, you can be reimbursed for up to 90 days from the date of purchase if the item is stolen or accidentally damaged. It seemed like a good idea at the time, but once I received it and had a chance to install it, I realized that it scared my daughter and seemed too dangerous to me as well. Any purchase that is not in an excluded category and is made with a qualifying American Express card will receive purchase protection. How do I file a purchase protection claim? If a loss is due to theft, you may need to provide a copy of the police report. Other categories excluded are animals, living plants, rare stamps, coins, negotiable instruments such as travelers checks, objects rented, leased or borrowed, anything purchased for resale or commercial use, permanent household items such as carpet, flooring, air conditioners and refrigerators, as well as medical or dental equipment or devices. See if Youre Pre-Qualified, Credit Intel Financial Education Center. For example, the Blue Cash Everyday Card from American Express and Amex EveryDay Credit Card* credit cards carry up to $1,000 coverage per incident, up to $50,000 per card member account per calendar year (Terms apply.). 2023 American Express. Items voluntarily or involuntarily discarded. Had no problems at all wrt the period. Copyright 2018 - 2023 The Ascent. For . And while our site doesnt feature every company or financial product available on the market, were proud that the guidance we offer, the information we provide and the tools we create are objective, independent, straightforward and free. Money Management 101. Subject to additional terms, conditions and exclusions. There are a multitude of purchases that are excluded from purchase protection. When considering which card to use for your next big purchase, dont forget about the purchase protection coverage perk on your American Express cards. Terms, conditions and limitations apply. AmEx purchase protection excludes a long list of types of purchases, including: Antiques, artwork and previously used items. In addition to stolen and damaged items, AmEx purchase protection also covers items lost within the coverage period. And extended warranty protection offers one full year of coverage at $10,000 per item and up to $50,000 per calendar year. One of our top choices for the best credit card for purchase protection is the Amex Platinum card. Some premium American Express Cards also include coverage for lost items and provide coverage of up to $10,000 per incident and $50,000 per year. The extended warranty does not cover the following items: Also, coverage does not apply to damage from natural disasters, alterations or modifications, power surges, war or acts of war or any item under a product recall. From bedroom furniture to clothing and cellular phones to handbags, purchase protection can be a worthwhile benefitparticularly for high-priced items. Travel is also generally excluded from this purchase protection benefit. American Express purchase protection is short-term insurance for products you buy. In some cases, Amex will require you to ship the item to them before it refunds you for the purchase if that happens, Amex will cover the cost of shipping. American Express consumer cards all offer purchase protections for eligible purchases for 90 days from the date of purchase to file a claim. Visit americanexpress.com/benefitsguide for details. Understanding Homeowners Insurance Premiums, Guide to Homeowners Insurance Deductibles, Best Pet Insurance for Pre-existing Conditions, What to Look for in a Pet Insurance Company, Marcus by Goldman Sachs Personal Loans Review, The Best Way to Get a Loan With Zero Credit. Consumable or perishable items like food and batteries. Within a few days, you should get an email from American Express asking for any documentation they require - typically just a copy of your itemized store receipt for the items. Terms apply. Terms apply. Underwritten by AMEX Assurance Company. If an eligible item is lost, accidentally broken, or stolen within 90 days of the purchase date, Amex may reimburse its value. Yes, cardmembers of the American Express Gold Card are covered by AmEx's purchase protection coverage. Keep track of all the required documentation, such as the original store receipt or a printout of an online receipt. The maximum you can be reimbursed is the amount of the original charge on your card. We're firm believers in the Golden Rule, which is why editorial opinions are ours alone and have not been previously reviewed, approved, or endorsed by included advertisers. Select the Card below to read the full terms and conditions for Return Protection related to that Card. Policies are underwritten by AMEX Assurance Company. Do all Amex cards offer purchase protection? <> has been collected independently by NerdWallet . Delta SkyMiles Reserve Business American Express Card. Once you've submitted those documents, you'll get another email from Amex letting you know that your documents have been received. Blue Cash Preferred Card from American Express. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. The Forbes Advisor editorial team is independent and objective. You will need to provide American Express with the original store receipt or a printout of an online receipt. You will be asked for a copy of the receipt, your Amex purchase record and the original warranty. <> Select the Card below to read the full Policy for Extended Warranty related to that Card. Additional Information. American Express purchase protection works by covering the damage or theft of eligible purchases for up to 90 days after the purchase date. Delta SkyMiles Reserve American Express Card. Here, you'll need to provide a copy of the purchase receipt and proof of loss. American Express processes claims more quickly than some other issuers. You also may be asked to return the item to Amex in the event it cant be repaired or to provide proof of loss via a repair estimate form or photographs showing the item's current condition. This compensation comes from two main sources. Virtually all Amex Membership Rewards, cash back and travel credit cards come with this benefit, ranging from basic cards to ultra-premium cards like The Platinum Card from American Expressand co-branded cards with Hilton and Delta (Terms apply). If the item was stolen, you may need to show us a copy of the police report, or if the item was damaged, you may need to send it in to complete the claim so dont throw it out. Purchase Protection often covers loss, damage and theft for a short period of time, usually a few months, after purchase. Related: Your complete guide to shopping protections on American Express cards. This benefit covers eligible items purchased with an eligible American Express card against damage or theft. Just make sure to file a notice of claim within 30 days of the loss. AmEx return protection is an extended return policy covering eligible purchases. Hilton Honors American Express Surpass Card. Compensation may impact the order of which offers appear on page, but our editorial opinions and ratings are not influenced by compensation. So, checking the terms for your AmEx card when you need coverage is essential. For claims filed internationally, you can dial 1-303-273-6498. In these cases, Amex will refund the entire purchase price up to $300 per item, excluding shipping and handling charges. $200 Uber Cash: Enjoy Uber VIP status and up to $200 in Uber savings on rides or eats orders in the US annually. *Eligibility and benefit levels vary by card. Purchase Protectioncan help protect Covered Purchases made with your Eligible Card against accidental damage, theft and sometimes provide lost coverage for certain Eligible Card products for up to 90 days from the Covered Purchase date. If You have any questions about a specific item, please call us at 1-800-228-6855, if international, collect at 1-303-273-6498. All you need to do to get this coverage is to use your eligible AmEx card to make a covered purchase of a tangible item. Finance. Beyond glamorous perks like airport lounge access and annual statement credits, American Express cards offer several valuable benefits that can protect your purchases. Many other issuers offer some form of damage against loss or theft for eligible items purchased with the card. Click "File a Claim," then provide the required information. So for example, if someone were to break into your car and steal your laptop, youd be covered under purchase protection, as long as you purchased it with your American Express card. $300 Equinox Credit: Get up to $300 back each year on an Equinox+ subscription, or any Equinox club memberships when you pay with your Platinum Card. Uber Cash and Uber VIP status is available to Basic Card Member only. Get the latest tips you need to manage your money delivered to you biweekly. However, this does not influence our evaluations. The Ascent is a Motley Fool service that rates and reviews essential products for your everyday money matters. Personal hygiene items or any devices (medical or nonmedical) that have been personally used and could be considered a health risk to others. File an American Express purchase protection claim online by logging in to your account and going to the claims center. The material made available for you on this website, Send Money & Split Purchases: Venmo and PayPal, Interested in Amex? How to File a Purchase Protection Claim with the Gold Delta SkyMiles Business Credit Card. When you charge a Covered Purchase to your Eligible Card, you can be reimbursed for up to 90 days from the date of purchase if the item is stolen or accidentally damaged. has been collected independently by NerdWallet. Be sure to check each cards individual purchase protection policy before making an expensive purchase on an Amex card. $200 Airline Fee Credit: Select one qualifying airline and then receive up to $200 in statement credits per calendar year when incidental fees are charged by the airline to your Card. If an eligible purchase is damaged, stolen, or lost within 90 days of the purchase date, you can file a claim for reimbursement. If you purchase a high-end $2,500 laptop, you should charge it to your premium card with a $10,000 per incident limit rather than a card with a $1,000 per incident coverage limit. 2 0 obj You will likely need to produce a police report for purchase protection claims against item theft, so having this on hand can speed up the time it takes to submit and process your claim. Chase, for example, offers purchase protection for up to 120 days on the Chase Freedom Unlimited, Chase Freedom Flex* and Chase Sapphire Preferred Card and Chase Sapphire Reserve. For rates and fees of the Blue Cash Preferred Card from American Express, please click here. Cards that still offer this benefit include: ** The information for these cards has been collected independently by The Points Guy. He was born in California but currently lives as a digital nomad with a home base in Colombia. I don't have much time to deal with this but I've never filed a claim before. Check the. Here is a list of our partners and here's how we make money. For an explanation of our Advertising Policy, visit. Now there are even more places your Platinum Card can get you complimentary entry and exclusive perks. By Cristina Gibson | American ExpressCredit IntelFreelance Contributor. * Eligibility and benefit levels vary by card. If necessary, American Express will send you claim forms to complete. Nonetheless, this useful benefit can save you hundreds (maybe thousands) if you have the misfortune of theft or damage on a covered purchased item within 90 days of purchasing the item. These online records helped me file my Amex claims quickly, rather than digging through a shoebox full of paper receipts. Its smart technology that helps us make sure its really you when shopping online. Policies are underwritten by AMEX Assurance Company. endobj Delta SkyMiles Platinum American Express Card. Items not being safeguarded or left at an unlocked location. American Express makes it easy you can file your claim online or by giving us a call at 1-800-322-1277; if international, call collect at 1-303-273-6498. The claim was quickly accepted, and I was issued a statement credit for my purchase. United States. It also doesn't cover events that occurred because the item wasn't reasonably safeguarded. Finally, its not that hard to snap a photo of a receipt and retain it in your smartphones cloud storage archive for many years. Items damaged by natural disasters are subject to different terms and limits notated in each cards terms and conditions. 5 Stars, 80,000 Membership Rewards Points after spending $6,000 on purchases on the Card in the first six months of card membership. As with any insurance or coverage product, AmEx purchase protection comes with limitations and exclusions. For example, The Platinum Card from American Expressand other cards offer purchase protection, which can reimburse you if a covered item is stolen or damaged within a specified window of time after you bought it. Some of the more popular Amex cards offering extended warranty coverage include The Platinum Card from American Express and other consumer versions of the Platinum card, The Business Platinum Card from American Express, American Express Gold Card, American Express Green Card, American Express Business Gold Card, Delta credit cards, Hilton credit cards, Marriott credit cards and The Blue Business Plus Credit Card from American Express. In the case of a damage claim, you may need to send in the broken item. 1 point per dollar on other purchases. Visit Amex's dedicated webpage or call the Benefit Administrator within 30 days . are covered by AmEx's purchase protection coverage. To get the best possible experience please use the latest version of Chrome, Firefox, Safari, or Microsoft Edge to view this website. For full Terms and Conditions, see www.americanexpress.com/PPterms. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. American Express cards offer a valuable, complimentary perk that can keep your new purchases safe. No minimum to redeem for cash back. Here are our picks for the. The card details on this page have not been reviewed or provided by the card issuer. There is a maximum coverage amount of $10,000 per item and $50,000 per calendar year.*. We may receive compensation when you click on links to those products. AmEx purchase protection covers lost, stolen or damaged items within the first 90 days after purchase. Fortunately, in many places, you dont need to go down to the local police precinct as many cities have an online portal to submit reports for incidents like theft, lost property or damage to property. All rights reserved. Credit Score ranges are based on FICO credit scoring. As with any insurance policy, the devil is always in the details. Many Amex cards offer purchase protection but coverage limits vary. As a digital nomad for nearly five years, JT proves through experience that credit card rewards can drastically reduce the cost of travel. You can view the full list of cards here. This depends on the circumstances of the loss. For this purchase protection coverage to apply, you must pay for at least a portion of the purchase with your Amex card or American Express rewards points. To be eligible for purchase protection, you must use an American Express card equipped with this benefit and charge at least a portion of your qualifying purchase to that card. American Express is an advertising partner of The Ascent, a Motley Fool company. Terms apply. Earn 80,000 Membership Rewards Points after you spend $6,000 on purchases on the Card in your first 6 months of Card Membership. Our points-obsessed staff uses a plethora of credit cards on a daily basis. For a complete description of the policies of your American Express card, select your card on this page. With most Amex cards, youre covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesnt include any shipping or handling expenses. In other words, if your item gets damaged when being shipped by FedEx, UPS or similar, it may not be covered under Amexs Purchase Protection (it may however be eligible for some reimbursement by filing a claim through the third-party carrier). American Express has expanded The Centurion Network to include 40+ Centurion Lounge and Studio locations worldwide. Business Green Rewards Card from American Express is no longer available through NerdWallet. If you need to make a claim, you will receive a reimbursement either for the item or the cost to replace the item, up to the coverage limits on your American Express card. . In this case, you must purchase an item thats eligible for coverage and the loss cant be due to an excluded reason. Sound too good to be true? Many of the best credit cards have purchase protection. Does the Gold card have purchase protection? To file an American Express return protection claim . However, not all purchases and losses are covered by AmEx purchase protection. Editorial Note: We earn a commission from partner links on Forbes Advisor. of See what a point or mile is worth with our appraisals of a loyalty programs currency, based on redemption values. Phone fell out of my pocket getting out of the car and cracked the rear glass. When we think of travel rewards card benefits, we tend to think of lounge access, free checked bags and companion tickets, but dont stop there. 2023 Forbes Media LLC. $155 Walmart+ Credit: Cover the cost of a $12.95 monthly Walmart+ membership with a statement credit after you pay for Walmart+ each month with your Platinum Card. If you have multiple American Express cards with varying coverage limits, make sure that your large purchases are made on your cards with the largest coverage limits. Purchase Protection If your eligible item* is either stolen or accidentally damaged up to 90 days after you've bought it, we'll reimburse you up to 2,500. $189 CLEAR Credit: Breeze through security with CLEAR Plus at 45+ airports nationwide and get up to $189 back per year on your membership (subject to auto-renewal) when you use your Card. AmEx purchase protection generally covers theft, loss and damage to eligible items within 90 days of purchase. Make sure to file a claim within 30 days of the incident - or as soon as reasonably possible. If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American Express Card. Call 1-800-243-0198 for more information. The card details on this page have not been reviewed or provided by the card issuer. Curious to hear people's stories using purchase protection with AMEX. Information provided on Forbes Advisor is for educational purposes only. *Eligibility and Benefit level varies by Card. Cash and cash-like items including gift certificates, stamps and coins. Card issuers strive to set their products apart from the competition by offering incentives like welcome bonuses, but sometimes the less-flashy benefits can be even more valuable. This post contains references to products from one or more of our advertisers. Many or all of the products here are from our partners that compensate us. Please read important exclusions and restrictions. American Express makes it easy - you can file your claim online or by giving us a call at 1-800-322-1277; if international, call collect at 1-303-273-6498. Services and additional costs, such as installation charges, warranties, shipping, handling and memberships. The Points Guy, Forbes Advisor, AwardWallet, LendingTree. 1 Terms, conditions and exclusions apply. Purchase protection covers items you want to keep; return protection covers items you don't want to keep where the store won't accept a return. If that happens due to a covered event, you can file a claim with American Express for reimbursement. US Newcomers. I confess that I dont save a copy of the register receipt from every purchase I make Im just not that organized. This coverage is complimentary on most AmEx cards including some debit, prepaid and reloadable AmEx cards. American Express purchase protection works by covering the damage or theft of eligible purchases for up to 90 days after the purchase date. Enjoy 0% Intro APR for 15 months from account opening on purchases and balance transfers, then a variable APR of 19.74% 28.49%. Can You Buy Gift Cards with a Credit Card? If you try to return an eligible item within 90 days from the date of purchase and the merchant won't take it back, American Express may refund the full purchase price excluding shipping and handling, up to $300 per item, up to a maximum of $1,000 per calendar year per Card account, if you purchased it entirely with your eligible American What Types of Homeowners Insurance Policies Are Available? When evaluating offers, please review the financial institutions Terms and Conditions. Youll be asked for a copy of the receipt and your Amex purchase record. Please visit americanexpress.com/benefitsguide for more details. All Rights Reserved. Terms apply. For a complete description of the policies of your American Express card, select your card on this page. Eligibility and Benefit level varies by Card. For return protection, you have to file a claim within 90 days of your original purchase. Hilton Honors American Express Aspire Card is no longer available through NerdWallet. Previous article If I submit a claim and receive a benefit, does my coverage stop? Eligibility and Benefit level varies by Card. It appears that JavaScript is either disabled or not supported by your web browser. Worry less. One-of-a-kind items, such as antiques and artwork, or limited-edition items. AmEx makes it easy to file a purchase protection claim on its website. Often, you will get a response to your initial claim inquiry within 48 hours. If you'd rather file a purchase protection claim by phone, call 1-800-228-6855. Most offer up to $1,000 per covered purchase. The claim process begins when you file your claim. Each eligible AmEx card is covered for up to $50,000 in claims per year. Remember that only purchases made with your eligible American Express card and only the amount charged to your card are eligible for purchase protection. This site does not include all credit card companies or all available credit card offers. Long list of travel benefits, including airport lounge access and complimentary elite status with Hilton and Marriott (enrollment required), Annual statement credits with Saks and Uber, Bonus categories leave something to be desired, One of the highest annual fees among premium travel cards, Fee-only vs. commission financial advisor, See Business Insider's list of the best rewards credit cards , Have you ever purchased something and wanted to return it only to find out you were past the return window? There are more than a dozen personal cards that offer $10,000 in purchase protection coverage per item. With most Amex cards, you're covered for up to $1,000 per covered incident and up to $50,000 per year, but the reimbursement doesn't include any shipping or handling expenses. From lamps to loungewear and from headphones to handbags, you can use your Eligible Card with more confidence when youre covered with Purchase Protection. Best Mortgage Lenders for First-Time Homebuyers. If you're on a Galaxy Fold, consider unfolding your phone or viewing it in full screen to best optimize your experience. In short, covered purchases are covered for up to 90 days from the date of purchase for up to $10,000 per covered purchase and up to $50,000 per eligible card per calendar year. Supplier Diversity. For information on coverage limits and what's not covered, review your card's guide to benefits. To start the process, log into your AmEx account and go to the claims center page. 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